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Skills

  • Operational improvement
  • Team building
  • Case management coordination
  • Inventory management
  • Crisis management and emergency response
  • Insurance billing
  • Business operations
  • Client meetings
  • Customer service
  • Communications

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Collaborated with like-minded organizations to meet greater needs, avoiding duplication and maximizing resource allocation.
  • Accomplished results within three years.
  • Finished initiative of project, which resulted in method.
  • Answered 16 phone calls per 18 months to assist customers.
  • Assisted in the creation of system procedures.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Collaborated with community organizations to secure grants totaling $11, expanding the program's service capacity by 18%.
  • Ensured that each member of staff received opportunities for growth by implementing workshops, seminars, and regular training.
  • Worked with other team members to identify and achieve agency goals.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Residential Program Supervisor is a hardworking and dependable Residential Program Supervisor who excels at strategic planning and vendor management.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Accomplished Program Supervisor skilled in overseeing crisis intervention teams, addressing resident needs, and implementing care strategies. Reduced hospitalization rates by 17% through improved health protocols.
  • Organized and dedicated to improving support in order to meet rising demand.
  • Motivating leader who has built and managed standard teams in the past.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Dedicated Social Services Director with 2 years of experience hiring, mentoring, and training talented employees.
  • 84% of residents secured employment within 18 months.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Developed and enforced behavior intervention plans, reducing the number of major incidents by 16% in 2018.
  • Enhanced inter-departmental communication, improving the efficiency of resident services, measured by a 3% reduction in service delivery times.
  • Directed an outreach initiative that improved resident-family relationships, leading to a 7% increase in family-driven support for residents.
  • Introduced wellness and self-care programs which decreased staff absenteeism by 12% over 18 months.
  • Reduced operational costs by 3% through budget realignment and cost-analysis, while maintaining high levels of resident care.
  • Streamlined staff scheduling and labor allocation, leading to a 7% improvement in efficiency and a 16% reduction in overtime hours.
  • Reviewed and revised program policies, leading to a 2% increase in staff compliance with procedural standards as measured by internal audits.
  • Led a multidisciplinary team that reduced resident-to-staff conflicts by 2% through conflict resolution training and educational workshops.
  • Increased resident participation in recreational activities by 16% through restructured activity offerings and staff incentives for engagement.
  • Developed monthly performance reports to track key performance indicators (KPIs), which identified a 17% increase in resident independence skills.

Affiliations

  • Certified in Trauma-Informed Care by The National Child Traumatic Stress Network (NCTSN), actively applying principles to resident programs.
  • Affiliated with the National Alliance for Direct Support Professionals (NADSP), enhancing training and standards for direct care staff.
  • Completed Conflict Resolution and Mediation training through the Association for Conflict Resolution (ACR), 2020.
  • Active member of the Council on Accreditation (COA) of Services for Families and Children, participating in annual program review panels.
  • Consulting member of the Mental Health America (MHA) State Advisory Board, sharing insights on program audits and compliance.
  • Certifications through the National Association for the Education of Young Children (NAEYC), integrating early childhood frameworks for child residents.
  • Worked as a grant reviewer for the National Grants Council for Community-Based Programs, 2020-2021.
  • Completed advanced training through the American Society on Aging in geriatric care and elderly resident engagement programs, 2020.
  • Member of the American Group Psychotherapy Association (AGPA), focused on group facilitation for resident well-being.
  • Certified administrator of the Behavior Analyst Certification Board (BACB) for supervising behavior interventions and assessments.

Certifications

  • Nonviolent Crisis Intervention (CPI) Certificate
  • Licensed Professional Clinical Counselor (LPCC)
  • American Academy of Financial Management (AAFM)
  • Mental Health First Aid USA Certification
  • Certified Alcohol and Drug Counselor (CADC)
  • Certified Case Manager (CCM)
  • Certification in Positive Behavioral Interventions and Supports (PBIS)
  • Apple Certified Associate (ACA)
  • Certified Manager of Assisted Living (CMAL)
  • Registered Behavior Technician (RBT) Certification

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