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Skills

  • Customer Feedback Integration
  • Regulatory compliance
  • Industry trend analysis
  • Digital Publication Management
  • Project organization
  • Data-driven decision making
  • CRM Systems for Subscription Management
  • Digital asset management
  • Content quality assurance
  • Vendor Negotiations

Work Experiences

  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Increased employee morale and decreased turnover by 10%.
  • Created budgets and prepared quotes for new products and services.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Identified method areas in need of improvement and implemented procedure program, resulting in a 15% increase in productivity.
  • Achieved performance 40% above expectations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved Top Performer for innovation.
  • Taught Publications Managers and Publications Managers effective customer service techniques, resulting in a 12% increase in client satisfaction.

Summaries

  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to providing high-quality services and products.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Proactive Publications Manager uses determination and attention to detail to produce high-quality budget management work.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Expertise in technology and product development.
  • Customer-focused professional with 10 years of experience in the Miscellaneous sector.
  • Accomplished content manager known for creating visually-stunning layouts, while improving editorial workflow efficiency by 8% through modernized tools and techniques.

Accomplishments

  • Utilized analytics reports to identify underperforming content categories, resulting in a 21% increase in optimized content production.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw an annual content audit of Asana, resulting in a 11% improvement in audience satisfaction and a 84% boost in renewals.
  • Achieved a 50% reduction in content approval times through implementation of agile workflows and standardized tracking.
  • Collaborated with stakeholders from framework to align publication calendars with overarching corporate goals.
  • Implemented cost-effective content creation strategies, achieving a 40% reduction in resource waste without sacrificing quality.
  • Integrated feedback from audience surveys into the editorial process, boosting content relevance by 41%, as reflected in engagement rates.
  • Negotiated partnerships with 4 vendors, securing discounts that decreased overall publication costs by $16.
  • Led the editorial team in targeting a new market segment, driving audience growth by 50%.
  • Successfully reduced publication lead times by 47% through enhanced workflow management and team coordination.

Affiliations

  • Graphic Artist Guild
  • Online News Association (ONA)
  • Academy of Management - Media, Communications, and PR Division
  • Public Relations Society of America (PRSA)
  • Content Marketing Association (CMA)
  • Women in Publishing (WiP)
  • National Association of Social Workers
  • Association of Magazine Media
  • Project Management Institute (PMI)
  • Project Management Institute

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Content Marketing Specialist by DigitalMarketer
  • Leadership and Supervisory Skills Certification by program
  • Google Ads Certification
  • SEO Specialist Certification by Moz Academy
  • Certified Digital Content Strategist by Content Marketing Institute

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