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Skills

  • Customer satisfaction tracking
  • Health and safety compliance
  • Purchase order management
  • Team management
  • Complaint resolution
  • Food safety protocols (ServSafe certification or equivalent)
  • De-escalation techniques
  • Inventory management systems
  • Relationship development
  • Cash handling and reconciliation

Work Experiences

  • Achieved a 80% customer satisfaction rating in 2018.
  • Addressed special dietary needs.
  • Applied first aid skills in high-stress situations.
  • Assisted in organizing and coordinating private events for up to 6 guests, ensuring smooth service and customer satisfaction.
  • Balanced cash drawers.
  • Consistently maintained accurate receipts and sales data, contributing to year-end financial reconciliation with zero incidents of loss.
  • Achieved results over 9 months.
  • Achieved Top Performer in 2021.
  • Complied with FDA regulations.
  • Achieved results in a 16-month span.

Summaries

  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • Achieved a 79% satisfaction rate.
  • Consistent track record in inventory audits.
  • Dedicated to the success of the team and the company.
  • Accomplished Restaurant Clerk.
  • Addressed guests’ dietary preferences.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 15% accuracy daily.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Consistently maintained cleanliness and organization of cross-functional collaboration, contributing to the restaurant passing all health inspections with zero violations.
  • Resolved product issue through consumer testing.
  • Led training sessions on portion control and food safety protocols, which improved kitchen compliance by 60% over a 18 months.
  • Worked closely with restaurant management to improve customer loyalty programs, increasing repeat guests by 85%.
  • Conducted thorough monthly inventory checks, identifying discrepancies and saving the business $14 from over-ordering and stock shortages.
  • Successfully managed and assisted with the promotion of Jira, increasing daily sales by $11.
  • Played a pivotal role in achieving a CPA in food safety, ensuring all employees were trained and compliant with local health regulations.
  • Collaborated with team of 9 in the development of category.
  • Successfully handled and resolved guest complaints, enhancing overall customer experience and leading to an increase in positive reviews by 21%.
  • Developed and maintained vendor relationships, negotiating better rates and reducing supply costs by $18 per month.

Affiliations

  • Restaurant Facility Management Association (RFMA)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Freemason
  • Foodservice Consultants Society International (FCSI)
  • Local Chamber of Commerce - Boston Membership
  • Certified Food and Beverage Executive (CFBE) – Sponsored by Cedar Works
  • American Hotel & Lodging Association (AHLA)
  • International Council of Nurses
  • Toastmasters International – Communication and Leadership Program
  • National Retail Federation (NRF)

Certifications

  • Food Protection Certification by metric
  • Certified Cash Handling Professional (CCHP)
  • First Aid/CPR Certified
  • HACCP Certification (Hazard Analysis Critical Control Point)
  • Project Management Professional (PMP)
  • Certified HACCP Practitioner (CHP) by category
  • Salesforce
  • Certified Restaurant Manager (CRM)
  • SHRM Certified Professional (SHRM-CP)
  • Workplace Safety Certification (OSHA 10-Hour)

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