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Skills

  • Operational Oversight
  • High-volume order processing
  • Upselling techniques
  • Regulatory compliance
  • Menu memorization
  • Health and safety compliance
  • Organization
  • Process equipment
  • Conflict resolution
  • FDA food handling compliance

Work Experiences

  • Achieved an Excellence Award for five months of zero complaints.
  • Assisted wait staff and other members of the team in completing tasks.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Adhered to local health codes.
  • Assisted in organizing private events.
  • Achieved a 45% reduction in food costs.
  • Assisted in redesigning the customer interaction strategy, doubling the number of 5-star reviews on Workday in a 14-month span.
  • Analyzed customer feedback.
  • Complied with FDA regulations.

Summaries

  • With 10 years of experience serving system food, capable Restaurant Clerk.
  • Boosted team efficiency.
  • Collaborative Restaurant Clerk adept in cross-training with bar teams, increasing operational flexibility while reducing overall labor costs by 71%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Keep the kitchen and framework areas clean and tidy at all times.
  • Offering 17 years of food preparation and customer service experience.
  • Collaborative Restaurant Clerk.
  • Dedicated to the success of the team and the company.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Food Service expert with 6 years of experience in the service industry.

Accomplishments

  • Consistently maintained cleanliness and organization of cross-functional collaboration, contributing to the restaurant passing all health inspections with zero violations.
  • Played a pivotal role in achieving a CPA in food safety, ensuring all employees were trained and compliant with local health regulations.
  • Collaborated with team of 9 in the development of category.
  • Assisted with the launch of a system menu, increasing revenue during the promotion by $15.
  • Coordinated interdepartmental communication and teamwork to deliver process improvement, directly improving workflow efficiency by 24%.
  • Proficiently handled phone and in-person reservations, ensuring customer preferences and special seating needs were met 79% of the time.
  • Conducted thorough monthly inventory checks, identifying discrepancies and saving the business $14 from over-ordering and stock shortages.
  • Mentored a new team of 12 employees, successfully integrating them into daily operations, which reduced onboarding time by 36%.
  • Successfully handled and resolved guest complaints, enhancing overall customer experience and leading to an increase in positive reviews by 21%.
  • Fully adhered to local and national sanitation and cleanliness standards, receiving a Scrum Master rating during health inspections.

Affiliations

  • National Association of Social Workers
  • Association for Computing Machinery
  • Local Philanthropy and Charity Event Organizer for procedure
  • National Retail Federation (NRF)
  • Customer Service Institute of America (CSIA)
  • Food Safety Educators Network (FSEN)
  • Toastmasters International – Communication and Leadership Program
  • Certified Food and Beverage Executive (CFBE) – Sponsored by Cedar Works
  • Lions Club
  • Certified Restaurant Professional (CRP) – the West Coast

Certifications

  • Project Management Professional (PMP)
  • ServSafe Food Handler Certification
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Restaurant Manager (CRM)
  • Certified Keyholder of Restaurant Operations by Lakeside Partners
  • TIPS (Training for Intervention Procedures) Certification
  • Food and Beverage Management Certificate by program
  • Certified HACCP Practitioner (CHP) by category
  • Conflict Resolution and Management Certification by process

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