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Skills

  • Financial product expansion
  • Team building
  • Category equipment
  • Communication across departments
  • Cross-functional team collaboration
  • Practiced at FHA loan process
  • Client needs assessment
  • Proficient in 10-key
  • Operational Forecasting
  • Key Stakeholder Engagement

Work Experiences

  • Conducted in-depth financial analysis.
  • Advised loan processors on adjustments.
  • Aided senior credit officers in the processing of complex loan applications.
  • Achieved timely processing of over 13 applications per month.
  • Achieved 23% faster loan closures by creating collaborative partnerships with legal advisors to pre-empt common approval obstacles.
  • Developed new loan prospects by making weekly cold calls to 12 people.
  • Had an excellent attendance record and was always on time for work.
  • Accomplished growth within 2020.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with top lenders and banks.

Summaries

  • Analytical Loan Processing Manager experienced in financial data analysis.
  • Achieved operational performance goals.
  • Loan Processing Manager with extensive experience in banking regulations and procedures.
  • Analytical Loan Processing Manager experienced in financial data analysis and overseeing the document verification process, reducing error rates by 28%. Known for driving compliance and accuracy in every stage of loan approval.
  • Adept Loan Processing Manager with 13 years of experience.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Loan Processing Manager has 4 years of experience in consumer lending, loan administration, default management, and customer service.
  • Committed to delivering high-quality customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Managed a loan processing team of 17 members and improved overall productivity by 75% through workflow optimization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with compliance teams to ensure zero regulatory fines or violations under CFPB, RESPA, and HMDA standards over 13 years.
  • Spotted and corrected database inconsistencies, improving the accuracy of client loan information by 42%.
  • Resolved escalated customer complaints within 16 hours on average, leading to a 61% increase in overall client retention.
  • Documented and resolved program which led to procedure.
  • Revised loan processing procedures to meet updated governmental regulations, resulting in a 49% reduction in compliance-related fines.
  • Led initiatives to integrate Adobe Creative Suite into daily operations, reducing processing bottlenecks and decreasing average loan cycle time by 13 days.
  • Developed and executed a performance-based assessment that helped individual loan officers meet or exceed daily loan quotas by 21%.
  • Collaborated with underwriting team on complex high-value loans, resulting in a 16% approval success rate.

Affiliations

  • Toastmasters
  • National Association of Mortgage Processors (NAMP)
  • National Association of Social Workers
  • Lions Club
  • National Association of Mortgage Brokers (NAMB)
  • Society of Women Engineers
  • Risk Management Association (RMA)
  • Appraisal Institute (AI)
  • Association of Information Technology Professionals
  • Financial Planning Association (FPA)

Certifications

  • CompTIA Security+
  • Certified Risk and Compliance Management Professional (CRCMP) - Real Estate
  • Six Sigma Green Belt - Meridian
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Systems Auditor (CISA)
  • Certified Forensic Loan Auditor (CFLA) - category
  • Certified Compliance and Ethics Professional (CCEP) - program
  • Encompass Administrator Certification - framework
  • Cisco Certified Network Associate (CCNA)

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