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Skills

  • Team building
  • Conflict resolution
  • First Aid/CPR
  • Public speaking
  • Employee development planning
  • Coaching Strategy Development
  • Communications
  • Customer service training programs
  • MS Office
  • Business operations

Work Experiences

  • Achieved regional sales exceeding targets by 64% in 2024.
  • Used Power BI to create training for initiative employees, resulting in a 2% increase in company retention and productivity.
  • Achieved consistent YOY revenue growth of $2.
  • Collaborated with local managers to identify skill gaps.
  • Contributed to a 44% increase in client satisfaction.
  • Achieved a 79% reduction in missed KPIs.
  • Achieved a 37% increase in remote-training participation.
  • Achieved President's Club for guiding a Asana team to surpass profitability targets by 44% after extensive coaching interventions.
  • Created a metrics-based evaluation system.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.

Summaries

  • Achieved results within several months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Strengths in project management and vendor management backed up by Miscellaneous training.
  • Within Miscellaneous, senior Regional Coach and outstanding performer in vendor management and workflow optimization.
  • Supportive Regional Coach with in-depth knowledge of system industry practices and the ability to help standard companies achieve long-term success.
  • Accomplished Regional Coach.
  • Accomplished this in under 2023.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed sales coaching programs that improved team close-rate by 24% within 6 months.
  • Championed data-driven decision making in leadership meetings, leading to a 57% increase in the region's profitability within 2024.
  • Collaborated with team of 2 in the development of process.
  • Collaborated with regional HR and C-level teams to reform the employee development processes, leading to a 33% increase in employee satisfaction.
  • Developed custom coaching strategies that led to a 67% improvement in first contact resolution within 12 months.
  • Trained and mentored over 2 employees, facilitating the achievement of regional sales targets and increasing overall revenue by 53%.
  • Implemented dynamic recruitment strategies that improved new hire retention rates by 18%, helping the region achieve its staffing goals.
  • Partnered with IT and data analysts to develop dashboards, enabling real-time performance tracking and a 17% boost in regional KPIs.
  • Assessed regional training programs through data analytics, resulting in a 41% increase in employee productivity.
  • Established clear, actionable development plans for regional leaders, driving a 75% improvement in quarterly performance reviews.

Affiliations

  • Global Business Coaching Association (GBCA) – Regional Chairperson
  • Learning and Development Institute – Regional Training Lead
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Rotary International
  • Leadership and Organizational Development Association – Senior Leadership Coach
  • Association for Talent Development (ATD) – Local Chapter Leader
  • American Management Association (AMA) – California Chapter
  • Society of Human Resource Management
  • Society of Women Engineers

Certifications

  • Performance Coaching Certificate - Cedar Works
  • High Performance Coaching Certification - 2023
  • Certified Sales Leadership Professional (CSLP) - Harbor & Co.
  • Executive Coaching Certification - Beacon Labs
  • Certified Public Accountant
  • Strategic Management Certificate - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Customer Satisfaction & Retention Certification - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified Situational Leadership Trainer - Harbor & Co.

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