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Skills

  • Regulatory compliance
  • Coffee brewing techniques
  • Organization
  • Relationship development
  • Exceptional interpersonal skills
  • Guest seating
  • Ordering procedures
  • Project organization
  • Conflict Resolution with Customers
  • Operational improvement

Work Experiences

  • Assisted the manager in forecasting sales.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Contributed to smoother operational flow during peak hours.
  • Achieved a 56% reduction in wait times.
  • Consistently received positive feedback from customers, with over 53% rating satisfaction as 'excellent' on after-visit surveys.
  • Assisted in streamlining the ordering process, leading to a 38% reduction in wait times and improved customer experience.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Adhered to food safety and sanitation standards.
  • Achieved an average order processing time of under 5 minutes.
  • Kept track of the dining room's inventory and replenished it as needed.

Summaries

  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Analytical Coffee Shop Attendant with experience in tracking trends and generating reports, contributing to improved inventory management and cost-saving efforts of $14 per month.
  • Adaptable Coffee Shop Attendant.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Achieved results through effective teamwork.
  • Analytical Coffee Shop Attendant.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Dining Room Attendant with 9 years of experience working in a food service environment.
  • Added an average of $8 in daily revenue.

Accomplishments

  • Conducted in-depth analysis of competitor pricing strategies, allowing for successful pricing adjustments and a resulting increase of 42% in customer retention.
  • Designed and executed promotional displays for new menu items, contributing to a sales lift of 67% for featured products.
  • Managed opening and closing procedures, ensuring the accurate handling of cash deposits totaling $2 daily and safeguarding against discrepancies.
  • Maintained cleanliness in high-traffic areas by following daily sanitation checklists, consistently passing health and safety inspections with zero violations.
  • Responsible for overseeing callout management and employee shift coverage, ensuring timely replacements and minimizing disruptions to store operations.
  • Initiated sustainability practices, such as transitioning to eco-friendly paper products and minimizing waste, which led to a 59% reduction in disposable cup usage.
  • Helped manage supply chain through close coordination with vendors, ensuring all critical inventory remained stocked despite seasonal fluctuations.
  • Collaborated with management to develop a new shift rotation system, reducing employee burnout and improving shift satisfaction by 32% percent.
  • Implemented a new loyalty program initiative that resulted in a 52% increase in repeat customers over a 8-month period.
  • Resolved challenging customer complaints with professionalism and a proactive approach, maintaining a high customer satisfaction rating of 83% on post-visit surveys.

Affiliations

  • Hospitality Industry Professionals of Raleigh - Speaker
  • Artisan Beverage Society - Participant
  • Uniform Code of Food Service Conduct Training - Completed 2017
  • Jaycees
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Food Safety and Hygiene Certification Program - Completed 2023
  • Coffee Quality Institute (CQI) - Certified Sensory Professional
  • Project Management Institute
  • American Marketing Association

Certifications

  • Introduction to Espresso and Milk Techniques Certification – Ironclad Systems
  • Basic Food Safety and Hygiene Certification for Food Handlers – Northwind
  • Introduction to Roasting and Brewing Certification – Cedar Works
  • Barista Level 1 Certification – Northwind
  • Point of Sale (POS) Systems Certification - Tableau
  • COVID-19 Safe Workplace Practices Certification – Meridian
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Coffee Origins and Tasting Certification – Brightline

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