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Skills

  • Trained in consumer marketing
  • Performance auditing and reporting
  • Regional operations management
  • Product launch coordination across multiple locations
  • Strategic account development
  • Team leadership and development
  • High-performance team building
  • Onboarding Process Streamlining
  • Sales reporting
  • Sales processes

Work Experiences

  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 17 long-term accounts being secured in 6 months.
  • Met with Premise District Managers one-on-one to identify selling roadblocks and provided advice, including data analysis, on how to best address them.
  • Had weekly meetings with Premise District Managers to figure out how to get around sales roadblocks.
  • Increased market penetration and sales figures by 11% by leveraging supplier relationships and personally overseeing negotiations.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Increased retail sales volume in my assigned territory by 9% through strategic budgeting and product promotion.

Summaries

  • Accomplished a 68% increase in sales.
  • Accomplished Premise District Manager with a focus on cost-saving initiatives that successfully reduced operational expenses by $2, while maintaining high service quality and achieving performance targets.
  • Accomplished leader recognized for boosting team productivity.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Manage 9+ accounts with a revenue of more than $4 per 6 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Strict Premise District Manager with process supervisory experience of 12 years.
  • Achieved performance targets.
  • Accomplished Premise District Manager.

Accomplishments

  • Recognized by upper management for maintaining the highest customer service ratings within the district for 2022.
  • Transitioned 12 new stores into the district, ensuring compliance with company standards and achieving operational status within several months.
  • Increased district store profitability by $9 through an improved on-shelf availability strategy, matching inventory more accurately to consumer needs.
  • Designed and implemented a district-level performance measurement system, boosting sales performance consistency across 3 locations by 41%.
  • Coordinated cross-functional teams to execute new product roll-outs across 14 locations, resulting in an increase in region-wide sales by $18.
  • Enhanced district customer feedback loops, resulting in a 46% improvement in online ratings and reviews over a three years period.
  • Aligned district management priorities with corporate goals, leading to a seamless execution of Tableau launch in 18 stores, exceeding sales projections by 74%.
  • Led the opening and launch operations for 9 new store locations, contributing to a district-wide sales increase of 50%.
  • Managed the district’s annual budgeting process, achieving a 19% reduction in unnecessary expenses and reallocating those funds for growth initiatives.
  • Utilized sales data to adjust staffing levels and optimize labor scheduling, reducing overtime expenses by 45% without impacting productivity.

Affiliations

  • Tactical Employee Engagement Forum (TEEF)
  • Retail Leaders Circle
  • Customer Success Association (CSA)
  • Professional Retail Store Maintenance Association (PRSM)
  • Association for Talent Development (ATD)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Employee Reward and Recognition Network (ERRN)
  • American Marketing Association (AMA)
  • Logistics and Distribution Leadership Forum
  • Talent Management Institute (TMI)

Certifications

  • Certified Sales and Marketing Professional (CSMP) from Brightline
  • Advanced Certificate in Customer Service Excellence from Summit Group
  • Leadership in Retail Management Certification (LRMC)
  • Certified Franchise Executive (CFE) from standard
  • Project Management Professional (PMP)
  • Advanced Certification in Team Leadership from Harbor & Co.
  • Certified Talent Development Professional (CTDP) from Northwind
  • Retail Operations Excellence Certification
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) from PMI

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