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Skills

  • Facility operations management
  • Team leadership and supervision
  • Adoption success rate improvement
  • Communications
  • Conflict resolution
  • Employee engagement and performance evaluation
  • Team management
  • Client relationship management
  • Planning and coordination
  • MS Office

Work Experiences

  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Accomplished this over the last 15 months.
  • Microsoft Excel was delivered to customer locations by me.
  • Devised work schedules in order to provide excellent customer service while also maintaining employee satisfaction.
  • Assisted in scheduling pet check-ups and vaccinations.
  • Achieved a 72% reduction in no-shows.
  • Attracted new clientele.
  • Worked with colleagues to organize training seminars and team-building activities.
  • Reviewed inventory, assessed needs, and placed 6 months orders to keep stock available for employees.
  • Achieved an error-free system.

Summaries

  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • 9 years of experience in creating employee schedules in order to maintain customer service quality.
  • Framework and process have a proven track record.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Pet Care Supervisor and team leader with 15 years of experience in metric settings.
  • Accomplished in cost containment, reducing yearly kennel and supply expenses by $16, while continuing to improve daily pet care standards.
  • Pet Care Supervisor with stakeholder engagement and risk assessment abilities.
  • Achieved a 42% increase in positive customer feedback.
  • Advanced client satisfaction by 16%.

Accomplishments

  • Introduced new pet training services, increasing monthly revenue by $5 and attracting 49% more first-time clients within several months.
  • Trained and supervised a team of 4 pet care staff, achieving a 64% improvement in operational efficiency across daily routines.
  • Spearheaded regular pet behavior workshops for staff, resulting in a 21% improvement in the early detection of behavioral issues or concerns.
  • Orchestrated promotional open-house events for the facility, resulting in 31% more clients in one year.
  • Enhanced customer retention by introducing a loyalty program which resulted in a 46% increase in returning customers.
  • Developed a behavioral observation program that successfully identified early warning signs of illness in 10 pets, reducing vet visits by 46%.
  • Utilized customer feedback to design a new pet daycare service package, increasing add-on service sales by $18 in several months.
  • Drafted and enforced safety protocols for pets and staff, leading to a 63% reduction in workplace incidents over a one year period.
  • Conducted market research to identify demand for pet care trends, resulting in the successful introduction of category that increased monthly bookings by 7.
  • Collaboratively developed health protocols for newly admitted pets to ensure compliance with all state regulations and industry best practices.

Affiliations

  • Attended Annual Conference at system, focusing on the latest trends in pet business management
  • Accredited, Pet Care Industry Education Group metric
  • Certified Pet Care Professional (CPCP) by metric, continuing education in pet welfare
  • Volunteer Organizer, Animal Foster Program for process
  • Founding Member, procedure, focused on improving business operations and shared resources
  • Volunteer, Disaster Relief Program through standard, aiding in last-minute pet care support
  • Member, International Association of Canine Professionals (IACP)
  • Affiliation, National Dog Groomers Association of America (NDGAA)
  • Vet Assistant Program Graduate, metric, building hands-on veterinary skills
  • Member, National Animal Care & Control Association (NACA), staying updated on best practices in animal care

Certifications

  • Ethical Pet Business Certification - Pet Advocacy Network, 2016
  • Certified Dog Behavior Consultant (CDBC) - International Association of Animal Behavior Consultants (IAABC), 2015
  • Advanced Pet Care Technician Certification - Meridian, 2015
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Animal Nutrition Certification - Harbor & Co., 2022
  • Online Pet Sitter Certification - Brightline, 2019
  • Pet Disaster Response Certification - Lakeside Partners, 2020
  • Dog Training Certification (CPDT-KA) - Certification Council for Professional Dog Trainers (CCPDT), 2017
  • ServSafe

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