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Skills

  • Processing loan applications
  • MS Office
  • Microsoft Excel proficiency
  • Real estate development
  • Business consultant
  • Georgia Association of Realtors
  • Certified Residential Specialist (CRS)
  • Communications
  • Framework advising
  • Client-oriented

Work Experiences

  • Advertisements, open houses, and participation in multiple listing services were all used to promote property sales.
  • Solved
  • Helped clients find homes, retail, and entertainment space to rent.
  • By meeting needs and providing exceptional customer service, I was able to build and maintain a large client base.
  • Kept track of everything.
  • Gave customers advice on the current state of the residential and land markets.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Advised
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 15%.

Summaries

  • Deadline-driven
  • Collaborate with commercial lenders to achieve sales targets.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Over 10 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Dependable
  • Highly effective in vendor management, evaluating personnel performance, and putting in place top-notch strategies.
  • Excellent communication and analytical skills.
  • Looking for a position on a team that places a high value on customer service and effective communication.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.

Accomplishments

  • Successfully achieved Six Sigma, allowing me to offer a broader range of mortgage products, increasing total closed loans by 59%.
  • Strengthened strategic business partnerships which contributed to exceeding team goals by 23%.
  • Organized mortgage seminars in Denver, attracting an average of 9 prospective buyers per event, which led to substantial new loan growth.
  • Earned Lean to enhance knowledge of federal mortgage regulations, reducing legal exposure and ensuring compliance across 6 loan applications.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with a team of 16 originators to process and close an average of 13 mortgage loans monthly, surpassing department KPIs.
  • Boosted mortgage portfolio value to $9 by focusing on high-value client segments and providing personalized loan consultations.
  • Resolved product issue through consumer testing.
  • Trained 3 loan officers in compliance and ethical lending practices, ensuring zero infractions during Oregon regulatory audits.
  • Developed multilingual marketing strategies, leveraging Spanish and Mandarin communication skills to grow client diversity by 37%.

Affiliations

  • Rotary International
  • Lions Club
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Certified Mortgage Planning Specialist Institute (CMPS) – Certified (2017) in optimal mortgage planning and strategies.
  • Council of Residential Specialists (CRS) – Certified residential specialist (2015), leveraging expertise for client-based loan structuring.
  • Society of Women Engineers
  • American Bankers Association (ABA) – Engaged in discussions and workshops about mortgage lending trends.
  • National Association of Mortgage Brokers (NAMB) – Member involved in continuing professional development from 2021.
  • Financial Services Institute (FSI) – Building essential knowledge in financial regulation and compliance relevant to mortgage services.

Certifications

  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Housing Counselor (CHC) - Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Reverse Mortgage Specialist Training & Certification
  • S.A.F.E. Act Mortgage Loan Originator (MLO) Pre-Licensing
  • Federal National Mortgage Association (FNMA) Approved Mortgage Lender Certification
  • Certified Residential Mortgage Specialist (CRMS)
  • Cisco Certified Network Associate (CCNA)
  • Real Estate Finance Certificate - category

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