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Skills

Records management
Payroll and overtime cost reduction
Conflict resolution and de-escalation
Staff supervision
Healthcare delivery
Census goals
Data-driven decision making
Acute and rehabilitative care
Conflict mediation between staff and clients
Compliance with state and federal healthcare regulations

Work Experiences

Coordinated with specialists and care providers.
Created policies to align procedures with nursing home strategic initiatives and ensured that I followed all statutory, regulatory, state, and federal regulations.
Was in charge of a team of pharmacy technicians, interns, and support personnel.
Collaborated with medical professionals.
Communicated with patients with compassion while maintaining the confidentiality of their medical information.
Attended several months meetings with department heads to discuss census data, admissions, and resident discharges.
Oversaw daily operations at a facility that cared for more than 18 people.
Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
Promoted capital components of various metric rates by identifying and implementing strategies to improve current residential facilities.
Achieved 71% improvement in clinical performance scores.

Summaries

Lean certified
Provide a positive patient experience by providing high-quality care.
Direct Care Supervisor and team leader with 2 years of experience in procedure settings.
With a successful career history spanning more than 17 years, I am confident in my abilities.
Proficient in promoting process by leveraging data analysis and cross-functional collaboration knowledge.
Knowledge of QuickBooks in depth, as well as data analysis and workflow optimization abilities.
Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
Initiative, process, and category are all available.
With hands-on experience, eager to learn new skills and advance knowledge.
Strategic thinker with expertise in vendor management.

Accomplishments

Developed a comprehensive, person-centered care model that improved resident satisfaction scores by 49% as measured by family and resident feedback.
Oversaw the hiring, onboarding, and ongoing training of 4 new staff members, ensuring compliance with all state and federal guidelines.
Designed individualized behavioral plans for residents, which resulted in improved behavioral outcomes for 15% of high-risk clients.
Maximized team efficiency and reduced staff burnout by implementing a shift rotation schedule that aligned with staff preferences and client needs.
Streamlined medication administration processes for 18 clients, leading to a 27% reduction in medication errors over a 16-month period.
Managed and tracked all staff certifications and continuing education requirements, ensuring compliance with state and federal guidelines.
Successfully managed department budget of $7, achieving cost savings while maintaining high-quality standards in resident care.
Conducted and documented bi-weekly care plan reviews for 5 clients, ensuring timely updates and adjustments based on individual progress.
Advocated for residents' rights within the facility and with external service providers, leading to improved service integration and reduced wait times for critical health interventions.
Coordinated collaborative care meetings with external healthcare providers to ensure comprehensive treatment plans for clients with complex medical needs, improving care outcomes by 83%.

Affiliations

Participant, Person-Centered Care Symposium - Chicago - 2016
Completed Masterclass in Healthcare Management at metric - 2020
Member, American Society on Aging (ASA) (2022 - Present)
Member, Residential and Assisted Living Federation of America (ALFA) - 2017 - Present
Completed Mental Health First Aid Training through Beacon Labs - 2018
Attendee, Annual Conference for the National Council on Aging (NCOA) - Austin, 2022
Participant, Healthcare Leadership Development Program - 2022 - Austin
Member, National Association of Direct Care Workers (NADCW) - 2017 - Present
Licensed Administrator, Residential Care Facility - Licensed in 2019
Member, State Association of Assisted Living Professionals - 2020 - Present

Certifications

SAP Certified Application Associate
Certified Adult Protective Services Specialist (CAPSS) – National Adult Protective Services Association (NAPSA)
Certified Autism Specialist (CAS) - International Board of Credentialing and Continuing Education Standards (IBCCES)
Association for Project Management (APM)
Direct Support Professional Certification – National Alliance for Direct Support Professionals (NADSP)
Certified Dementia Care Manager (CDCM) - National Council of Certified Dementia Practitioners (NCCDP)
Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
Cisco Certified Internetwork Expert (CCIE)
Person-Centered Thinking Trainer Certification Brightline
Salesforce

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Direct Care Supervisor Resume Builder

Rocket Resume helps you get hired faster

Resume templates recruiters love

Build your own template

Direct Care Supervisor resume examples

Skills

Work Experiences

Summaries

Accomplishments

Affiliations

Certifications

Direct Care Supervisor resume examples

What's your education level?

Ready to start building your resume?

Career resources

Career Change at 30: How to Pivot Without Wasting Your Past

The Research Behind Real Resumes, Real Results

Career Change Cover Letter: Examples, Strategy and Writing Guide

Career Change at 40: How to Pivot Without Starting Over

Why the research says you should update your resume today

10 Sales Manager Interview Questions Used in Situational Interviews

What is the Average Student Debt After College in 2026?

Executive Assistant Interview Questions You'll Be Asked in 2026

Should You Put "References Available Upon Request" on Your Resume?

Substitute Teacher Resume: Your Complete Guide

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