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Skills

  • Project development
  • Operational improvement
  • Organization
  • Cross-functional team leadership
  • Regulatory compliance
  • Data-driven decision making
  • First Aid/CPR
  • Event and catering coordination
  • Client account management
  • Budget development

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class initiative results.
  • Increased revenue while also effectively targeting new markets by executing risk assessment and budget management.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • By evaluating the effectiveness of process and initiative projects, I was able to increase profits.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Trained, coached and mentored staff to support smooth adoption of new metric program.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Increased profits by 4% in one year through a restructure of the business line.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Develop strategic business partnerships and relationships.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • To drive improvements, improved and streamlined focused on motivating employees and working with a variety of personality types.
  • Within Miscellaneous, senior Restaurant Owner/Operator and outstanding performer in team leadership and performance reporting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Offering strategic planning and performance reporting, meticulous leader and strategic planner with broad managerial acumen.
  • With 3 years of experience planning, leading, and improving risk assessment functions, I am an enthusiastic leader.

Accomplishments

  • Led a successful rebranding initiative that boosted overall customer traffic by 77% over one year and increased brand recognition.
  • Monitored health and safety regulations, ensuring that the establishment consistently passed health inspections with a score of standard.
  • Expanded restaurant business by opening multiple 16 locations, achieving 47% revenue growth within the first two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Initiated a staff feedback loop to improve internal processes, resulting in a 44% increase in employee satisfaction.
  • Collaborated with team of 15 in the development of system.
  • Implemented a customized POS system to track inventory, leading to a 70% reduction in manual reporting errors and 10 annual savings.
  • Routinely analyzed performance metrics, enabling data-driven decision-making that resulted in a 82% boost in operational efficiency.
  • Created and executed personalized email marketing campaigns, increasing customer retention rates by 80%.

Affiliations

  • Freemason
  • American Marketing Association
  • Toastmasters
  • Jaycees
  • Local Food Bank Advisory Board – Austin
  • Society for Hospitality and Foodservice Management (SHFM)
  • American Institute of Wine & Food (AIWF)
  • Rotary International
  • Society of Human Resource Management
  • American Society of Safety Professionals

Certifications

  • Certified Specialist of Wine (CSW) via Society of Wine Educators
  • Google Analytics for Business Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe Alcohol Certification
  • Certified in Financial Management for Restaurants via Beacon Labs
  • Social Media Marketing Certification via Workday
  • ServSafe Food Protection Manager Certification
  • RAMP (Responsible Alcohol Management Program) Certification
  • CompTIA A+ Technician
  • Certified Sommelier by Court of Master Sommeliers

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