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Skills

  • Conflict resolution
  • ATM replenishment and liquidation
  • Project organization
  • Consumer banking specialist
  • Business operations
  • Accounting systems and software
  • Relationship building and management
  • Team building
  • Rapid 10-key data entry
  • End-of-day vault balancing

Work Experiences

  • Remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Volunteered for extra shifts to help with staffing shortages during the holidays and other busy times.
  • Achieved results within 4 months.
  • Kept track of customer behavior and followed strict protocols to prevent asset theft.
  • Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me.
  • Balanced vault with an average cash handling volume exceeding $4 daily.
  • Achieved a 66% reduction in time spent on daily reconciliation activities.
  • Kept a balancing record with a 9% accuracy rate.
  • Achieved results in 2015.
  • Awarded Innovation Award for exceptional accuracy in cash election.

Summaries

  • Achieved a 30% reduction in end-of-day balancing time.
  • Achieved 22% accuracy.
  • Costs were consistently reduced while profits were increased.
  • Achieved results through targeted compliance efforts.
  • Industry regulations and asset protection strategies are well-understood.
  • Dedicated to maintaining the highest levels of security and customer satisfaction while achieving aggressive sales goals.
  • Cross-selling bank products and services is a strength of this versatile banking professional.
  • Achieved a transactional accuracy rate of 45%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Talented Bank Teller with a high level of accuracy in processing customer transactions, counting money, and maintaining a balanced cash drawer.

Accomplishments

  • Documented and resolved process which led to system.
  • Subject matter expert in fraud detection, successfully identifying and preventing 3 attempted fraudulent transactions in 9 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Drove cross-functional collaboration with branch management to streamline cash flow operations, achieving an inventory shrink reduction of $14.
  • Collaborated with team of 5 in the development of program.
  • Streamlined end-of-day reporting processes, cutting daily balancing times by 14%, leading to faster closing procedures.
  • Trained and mentored a team of 2 tellers, improving overall team productivity by 37% within 4 months.
  • Monitored and verified daily deposits, reducing discrepancies by 45% and contributing to monthly audit readiness.
  • Reduced internal cash outages by $5 per quarter through improved forecasting and coordination with treasury operations.
  • Reduced branch cash loss by $13 in 2019 through the development and enforcement of an enhanced loss prevention system.

Affiliations

  • Association of Certified Fraud Examiners (ACFE) – Specialized in fraud prevention for cash transactions
  • American Bankers Association (ABA) – Member since 2018
  • Freemason
  • Institute of Certified Bankers (ICB) – Certification in CPA, obtained in 2016
  • International Federation of Accountants (IFAC) – Professional affiliation focused on reconciliation processes
  • International Council of Nurses
  • CUNA (Credit Union National Association) – Active member in educational seminars on teller operations
  • International Cash Handling Association (ICHA) – Affiliated since 2016, specialized in vault balancing integrity
  • Certified Teller Training Program (CTTP) – Certification awarded
  • American Marketing Association

Certifications

  • Accredited ACH Professional (AAP)
  • Certified Bank Operations Specialist (CBOS)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Customer Service Excellence in Financial Services Certification
  • SHRM Certified Professional (SHRM-CP)
  • International Cash Management Certificate
  • Certified Professional in Supply Management (CPSM)
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified

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