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Skills

  • Advanced diagnostics training
  • Budgets
  • Emergency repair services
  • Customer complaint resolution
  • Process improvement
  • Preventive maintenance schedules
  • Cost-effective parts sourcing
  • Project organization
  • HVAC troubleshooting and repair
  • Regulatory compliance

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in negotiating service agreements with fleet operators, which generated an additional $3 in revenue within 16 years.
  • Achieved results within 8 years.
  • Assisted in implementing a new work order management system, improving efficiency and reducing average service completion times by 16 per job.
  • Assisted in implementing a new work order management system.
  • Achieved 80% higher customer retention in 2022.
  • Collaborated with vendors to source replacement parts.
  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • Used preventive and predictive maintenance techniques to get the best performance out of RVs and systems.
  • Collaborated with suppliers and vendors.

Summaries

  • Committed RV Service Technician.
  • Consistently deliver quick, effective solutions.
  • Framework, metric, and framework requirements are all well-understood.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • Applied strategies for large fleets of RVs.
  • Collaborative RV Service Technician who worked closely with sales teams, providing technical expertise that led to a $17 increase in RV sales over 6 months.
  • Collaborated with suppliers to optimize the procurement process, lowering parts acquisition times by 9 and improving overall project turnaround times.
  • Achieved faster repair turnarounds by 16.
  • Within Miscellaneous, senior RV Service Technician and outstanding performer in budget management and risk assessment.

Accomplishments

  • Trained and mentored 15 apprentice technicians, improving team productivity by 71% and reducing errors by 16 over three years.
  • Proactively reached out to customers for post-service follow-ups, increasing customer retention by 33% in a two years span.
  • Rebuilt and restored RV engines, lowering fuel consumption by 27% for the serviced vehicles while improving overall vehicle reliability.
  • Proposed and implemented a recycling program for RV service waste materials, reducing environmental impact and cutting disposal costs by 16.
  • Diagnosed and resolved multi-system issues including electrical, plumbing, and HVAC, reducing repeat service requests by 68% across serviced units.
  • Assisted in the rollout of a new parts inventory management system, significantly decreasing part retrieval time and promoting service efficiency by 77%.
  • Reduced RV service cycle times by 46% by optimizing technician workflows and minimizing bottlenecks in the repair process.
  • Introduced a new customer-facing service reporting system, improving communication clarity and reducing post-service questions by 71%.
  • Documented and resolved metric which led to system.
  • Spearheaded installation and troubleshooting of refrigeration systems, achieving a 22% decrease in temperature-related component failures across serviced units.

Affiliations

  • Recreational Vehicle Industry Association (RVIA)
  • RV Industry Association Emerging Leaders Coalition
  • RV Technicians Continuing Education Program
  • Project Management Institute
  • American Marketing Association
  • Institute for Automotive Service Excellence
  • Certified Diesel Technician Certificate
  • Toastmasters
  • American National Standards Institute (ANSI) Member
  • Lions Club

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • EPA 609 Air Conditioning & Refrigerant Certification
  • Certified Mobile Hydraulic Mechanic (CMHM)
  • RVDA Solar Installation Certification
  • ASE Master Certification in Automobile and Light Truck Repair
  • NRVTA Certification as RV Technician
  • CompTIA Network+
  • RVDA-RV Service Technician Certification
  • First Aid/CPR Certified - 2019

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