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Skills

  • Customer service
  • Budgets
  • Coordination with external labs for timely diagnostic reporting
  • Claims rejection analysis and reduction
  • Project organization
  • Interdepartmental Communication Enhancement
  • Patient Privacy and HIPAA Compliance
  • Organization
  • Patient-Centered Care Strategies
  • Calendar management and scheduling systems optimization

Work Experiences

  • Created patient follow-up schedules.
  • Was in charge of financial documents like expense reports and invoices.
  • Decreased order errors by 36%.
  • Created communication materials for patient education.
  • Collaborated with IT to implement a new patient check-in kiosk system.
  • Assisted in the development of patient satisfaction surveys, leading to a 20% increase in patient retention over three years.
  • Achieved approximately 2 successful patient transfers monthly.
  • Developed and maintained effective relationships with insurance companies, ensuring claims were processed within an average of 13 days.
  • Assisted in preparing patient charts.
  • Coordinated with laboratories and external specialists.

Summaries

  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Adept at improving patient satisfaction and retention.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 44% faster service times.
  • With over 11 years of experience in the method industry, I am committed to organization and collaboration.
  • Clinic Administrative Assistant with vast experience in handling insurance claims processing and reimbursement management. Successfully reduced claim rejection rates by 78%, ensuring faster payment cycles for clinic services.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Clinic Administrative Assistant with experience in medical coding and billing.

Accomplishments

  • Resolved patient conflicts swiftly by leveraging strong negotiation and communication skills, resulting in 22% fewer escalated issues/unhappy clients.
  • Co-founded and maintained a cross-functional workflow log system, decreasing miscommunication errors between nurses, pharmacists, and doctors by 29%.
  • Managed patient payment plans and facilitated financial assistance programs, improving payment collection rates by 29% and reducing outstanding balances.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved program which led to procedure.
  • Analyzed and processed financial reports to ensure accuracy, leading to the clinic meeting its financial goals for 2016.
  • Developed relationships with referral sources, leading to a 74% increase in new patient volume over 10 months.
  • Collaborated with external vendors to reduce administrative supply costs by 25% annually without compromising quality.
  • Processed payroll and clinic expenses for 6 employees, ensuring accuracy and timely submissions with zero financial discrepancies.
  • Enhanced communication between departments by spearheading weekly coordination meetings, reducing appointment scheduling conflicts by 68%.

Affiliations

  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • National Association of Healthcare Access Management (NAHAM)
  • Professional Association of Health Care Office Management (PAHCOM)
  • Healthcare Administrative Professionals (HAP)
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • National Healthcareer Association (NHA)
  • Lions Club
  • American College of Healthcare Executives (ACHE)

Certifications

  • CompTIA Security+
  • Healthcare Compliance Certificate from Harbor & Co.
  • ICD-10-CM Coding Proficiency Certification
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certification in Healthcare Risk Management (CHRM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Associate Professional in Human Resources (aPHR)™ for Healthcare
  • Certified Healthcare Administrative Professional (cHAP) by NAHAM
  • CompTIA Network+

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