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Skills

  • First Aid/CPR
  • Database management for patient information
  • Business operations
  • Patient intake and discharge process improvement
  • Data entry accuracy and processing
  • Supervision
  • Centralized task management platform implementation
  • Coordination with external labs for timely diagnostic reporting
  • Vendor relationship management
  • Operational improvement

Work Experiences

  • Designed and updated clinic signage, improving patient flow and navigation, reducing appointment tardiness by 83%.
  • Coordinated with laboratories and external specialists.
  • Assisted the billing department with patient insurance pre-authorizations.
  • Kept meticulous records of office inventories and ordered additional supplies for $3.
  • Assisted the billing department by ensuring patient insurance pre-authorizations, contributing to a 18% increase in revenue collection efficiency.
  • Decreased patient discharge errors by over 85% %.
  • Collaborated in organizing clinic-wide vaccine drives.
  • Created patient follow-up schedules post-treatment, improving treatment adherence rates by 40%.
  • Coordinated with laboratories and external specialists to ensure timely receipt of diagnostic tests, reducing delays in patient diagnosis.
  • Answered 8+ phone calls.

Summaries

  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Clinic Administrative Assistant with vast experience in handling insurance claims processing and reimbursement management. Successfully reduced claim rejection rates by 78%, ensuring faster payment cycles for clinic services.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Clinic Administrative Assistant with over 10 years of experience.
  • Strengths in cross-functional collaboration and stakeholder engagement backed up by Miscellaneous training.
  • Accomplished Clinic Administrative Assistant.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Adopted advanced scheduling software.
  • Costs were consistently reduced while profits were increased.
  • Achieved zero violation incidents in 2024.

Accomplishments

  • Implemented a new electronic health record (EHR) system, streamlining data entry and reducing manual errors by 69%.
  • Designed and launched a new patient intake system, reducing check-in time by 67% and ensuring better patient service.
  • Reduced patient billing disputes by 67% after identifying common errors and implementing new accuracy checkpoints in payment workflows.
  • Developed and led customer service training sessions for front desk staff, improving patient satisfaction ratings by 64% within 6 months.
  • Introduced a data dashboard for tracking patient no-shows, enabling timely follow-ups and increasing clinic revenue by 8/41%.
  • Reorganized filing systems, cutting document retrieval time by 81% and improving overall clinic productivity.
  • Supported a team of 16 physicians by efficiently handling medical records, appointment scheduling, and correspondence with 32% accuracy.
  • Handled 2 inbound phone calls daily, scheduling appointments, responding to inquiries, and ensuring 20% caller satisfaction.
  • Facilitated training workshops for administrative staff on new EHR software, resulting in a 81% reduction in data entry errors post training.
  • Resolved patient conflicts swiftly by leveraging strong negotiation and communication skills, resulting in 22% fewer escalated issues/unhappy clients.

Affiliations

  • Project Management Institute
  • Doctors' Office Quality Information Technology (DOQ-IT)
  • National Association of Social Workers
  • American Hospital Association (AHA)
  • Jaycees
  • Lions Club
  • Physician-Patient Alliance for Health & Safety (PPAHS)
  • Medical Group Management Association (MGMA)
  • Toastmasters
  • American Academy of Healthcare Administrative Management (AAHAM)

Certifications

  • Customer Service Excellence in Healthcare Certificate
  • Data Entry Operator Certification in Healthcare from framework
  • SHRM Certified Professional (SHRM-CP)
  • Medical Terminology Certificate from framework
  • Certified Practice Manager (CPM) through AAPC
  • Certified in Healthcare Compliance (CHC) from standard
  • Certification in Healthcare Risk Management (CHRM)
  • ICD-10-CM Coding Proficiency Certification
  • Certified Public Accountant (CPA)
  • Certified HIPAA Professional (CHP)

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