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Skills

  • MS Office
  • Fleet Management
  • Process improvement
  • Team building
  • Engine rebuilds
  • First Aid/CPR
  • Customer service excellence
  • Engine performance optimization
  • Advanced Diesel Engine Diagnostics
  • Fuel system repairs

Work Experiences

  • Developed custom service plans for high-mileage vehicles.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 67% decrease in repeat service calls.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with cross-functional teams.
  • Achieved a 67% pass rate.
  • Cut repair timelines by 41%.
  • Looked for industry trends on social media and through online sources.
  • Achieved 19% faster repair times.

Summaries

  • Boosted operational timeframes by 73% across all serviced fleets.
  • Consistently extended vehicle lifecycles.
  • Consistently exceeds customer expectations by implementing thorough diagnostic and repair tracking systems, reducing complaints by 27% by improving transparency.
  • Awarded Outstanding Service Award for exemplary troubleshooting and repair of hydraulic systems in metric, reducing operational halts by 78%.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Collaborated with engineers to resolve complex mechanical and electronic system failures, driving up fleet productivity by 67%.
  • Collaborated with cross-functional engineering teams.
  • Collaborated with engineers to resolve system failures.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Achieved fuel savings of 34%.

Accomplishments

  • Partnered with Beacon Labs to optimize preventative maintenance schedules, increasing uptime for a fleet of 2 heavy-duty trucks.
  • Optimized engine cooling systems, reducing engine overheat cases by 2% in extreme driving conditions for heavy-duty trucks.
  • Slashed repair costs by 10 annually through effective vendor management and negotiating lower part prices from metric.
  • Improved exhaust system design for program heavy vehicles, lowering emissions by 41% and adhering to the latest EPA standards.
  • Examined and restored complex hydraulic systems for heavy machinery, improving load-handling capacity by 24%.
  • Upgraded diagnostic software tools within the shop, reducing diagnostic errors by 70% and increasing overall service speed.
  • Rebuilt 6 complex turbocharger systems, increasing horsepower and lowering emissions for framework trucks.
  • Introduced advanced fuel system testing methods, decreasing fuel-related issues by 25% across 12 vehicles.
  • Executed multi-stage rebuilding processes for system engines, resulting in performance gains of 22% and extended lifecycle.
  • Coordinated with a cross-functional team to reduce overall repair time by 73%, minimizing vehicle downtime across a 14-fleet operation.

Affiliations

  • Society for Maintenance and Reliability Professionals (SMRP)
  • Rotary International
  • Society of Women Engineers
  • Association of Diesel Specialists (ADS)
  • Founding Member of Apprenticeship Programs for Advanced Diesel Systems in 2021
  • International Automotive Technicians Network (iATN)
  • Diesel Technicians Network sponsored by the Technology & Maintenance Council (TMC)
  • Heavy Equipment and Diesel Engine Certified Trainer (certified by standard)
  • International Union of Operating Engineers (IUOE), specializing in diesel maintenance
  • American Marketing Association

Certifications

  • Duramax Diesel Engine Certification
  • Turbocharging Systems Maintenance Certification
  • Certified Emergency Vehicle Technician (EVT) Level I/II
  • Commercial Vehicle Safety Alliance (CVSA) Certified Inspector
  • Cisco Certified Internetwork Expert (CCIE)
  • Detroit Diesel Engine Certified Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Diesel Engine Systems Specialist
  • Cummins Engine Technician Certification
  • Salesforce

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