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Skills

  • Mentorship and Coaching
  • Relationship development
  • Document accuracy & verification
  • Communication with Financial Institutions
  • Cross-functional team coordination
  • Analytical thinking
  • Project organization
  • Error Reduction Strategies
  • Customer Relationship Management (CRM)
  • Supervision

Work Experiences

  • Achieved faster loan approvals.
  • Collaborated with lawyers and homeowner associations.
  • Audited closed loan files to ensure all post-closing tasks were completed accurately, reducing errors by 66%.
  • Calculated fees and terms for loans.
  • Built positive relationships with clients by providing regular status updates, calming concerns, and explaining complex financial terms in simple language.
  • Communicated effectively with real estate agents and title companies to coordinate lien positions, ensuring legal compliance during loan funding.
  • Conducted detailed property reviews for risk assessment purposes, contributing to a reduction in delinquent equity loans by 85%.
  • Achieved a 29% reduction in processing time.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Achieved a 27% reduction in file review time.

Summaries

  • Accurate and efficient processor.
  • Collaborated cross-functionally with underwriters.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • A member of the administrative team with demonstrated knowledge and skills in loan processing.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Consistently exceeded departmental loan processing targets by 67%.
  • Committed to timely and accurate home equity loan processing.
  • Clear understanding of stakeholder engagement and team leadership as well as stakeholder engagement training.
  • Committed to providing timely, accurate, and compliant home equity loan processing services that align with regulatory standards and company goals.
  • Achieved a 44% boost in overall customer satisfaction.

Accomplishments

  • Verified and approved client eligibility criteria for home equity loans, maintaining a 52% accuracy rating.
  • Improved processing turnaround time by 48% days, consistently meeting corporate lending deadlines.
  • Collaborated with team of 11 in the development of standard.
  • Collaborated with underwriters and mortgage officers to close 17 complex home equity loans with minimal delays.
  • Resolved documentation discrepancies in 4 cases, avoiding delays and preventing regulatory infractions.
  • Led the transition from manual to automated document validation, reducing approval times by 72% hours per loan processed.
  • Enhanced communication workflows between processing, underwriting, and closing teams, reducing cross-departmental delays by 32%.
  • Worked with appraisal vendors to streamline the valuation process, leading to faster property assessments and approvals.
  • Recognized as Processor of the Month for exceeding loan closure targets by 30% in 12 months 2021.
  • Supported successful transition to new loan origination software, improving team productivity by 67% hours per week.

Affiliations

  • American Land Title Association (ALTA)
  • National Real Estate Resource Council (NRERC)
  • Association for Computing Machinery
  • Commercial Real Estate Finance Council (CREFC)
  • Customer Service Professional Association (CSPA)
  • Society of Human Resource Management
  • National Association of Mortgage Processors (NAMP)
  • Society of Women Engineers
  • Home Equity Line of Credit (HELOC) Processors Forum
  • National Association of Mortgage Brokers (NAMB)

Certifications

  • Certified Loan Processor (CLP) by Summit Group
  • Certified Project Management Professional (PMP) by Summit Group
  • NMLS (Nationwide Multistate Licensing System & Registry) SAFE Act Certification
  • Advanced Mortgage Servicing Compliance Certificate by Meridian
  • FHA 203(k) Training and Certification by process
  • Certified Public Accountant
  • Certified Loan Modification Specialist by Ironclad Systems
  • Certified Equity Appraiser by Northwind
  • Certified Mortgage Banker (CMB) by Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)

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