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Skills

  • Operations management
  • Customer satisfaction
  • Retention strategies
  • Product ordering
  • MS Office
  • Kennel cleaning and sanitizing methods
  • Account development
  • Credit and collections
  • Results-oriented
  • Heavy lifting

Work Experiences

  • Established
  • Solved
  • Had planned ahead.
  • Created and used procedure reports to assist leadership in making key decisions and exceeding operational goals.
  • Used Workday to keep track of important account and sales information in the company database.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Did some research.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Worked with the parts department to get the parts I needed.

Summaries

  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Deadline-driven
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Versatile
  • Service-driven
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Articulate
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Represented
  • Collaborated with product teams to align feature development with client feedback, resulting in a 37% improvement in product satisfaction.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Monitored
  • Developed a strategic upselling initiative that increased average contract size by 65%.
  • Analyzed churn drivers and optimized engagement strategies, reducing client turnover by 57% in 2015.
  • Advised
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Devised a scalable onboarding process for new clients, decreasing onboarding time by 83% while raising satisfaction scores.
  • Resolved product issue through consumer testing.

Affiliations

  • American Association of Inside Sales Professionals (AA-ISP)
  • Member, Business Executives Networking Group (BENG)
  • American Marketing Association
  • Account-Based Marketing Certification by Vantage
  • International Council of Nurses
  • Institute of Sales Management (ISM)
  • Member, Young Sales Professionals Network
  • HubSpot Sales Software Certification
  • Business Development Guild
  • Sales Enablement Society

Certifications

  • Certified CRM Professional - Meridian
  • Inbound Sales Certification - HubSpot Academy
  • Salesforce Certified Administrator
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Google Ads Measurement Certification
  • LinkedIn Selling with LinkedIn Certification
  • Customer Success Manager Certified (CSM) - SuccessCOACHING
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Google Cloud Professional Sales Engineer Certification

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