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Skills

  • Data analysis
  • Clerical support
  • MS Office
  • Project organization
  • Redirect monitoring
  • SEM trend knowledge
  • Interpersonal and written communication
  • Materials preparation
  • Strong verbal communication
  • Process improvement

Work Experiences

  • Achieved 44% accuracy in evaluating sensitive content.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Assisted clients in the creation of website portals and social media pages for the promotion of their businesses.
  • Oversaw the delivery of category project by standard team, which resulted in category.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Aided in the removal of disinformation.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Social Media Evaluator is a multi-talented Social Media Evaluator who is consistently rewarded for planning and operational improvements.
  • Achieved 61% improvement in ad engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Boosted recommendation accuracy by 22%.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Clear understanding of cross-functional collaboration and stakeholder engagement as well as project management training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Achieved 43% improvement in ad engagement through detailed ad performance evaluations and targeted feedback.
  • Advised cross-functional teams on content moderation strategies leading to a 73% decrease in escalations and improved user experience.

Accomplishments

  • Streamlined
  • Proposed
  • Advised
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Developed
  • Analyzed social media platforms using Tableau, providing actionable insights that increased engagement by 19%.
  • Documented and resolved category which led to standard.
  • Initiated
  • Advised on key social media evaluation protocols, resulting in a 18% decrease in response times during content reviews.
  • Recommended

Affiliations

  • Association for Computing Machinery
  • Association for the Advancement of Artificial Intelligence (AAAI)
  • Association for Computing Machinery - Special Interest Group on Social Media
  • International Society for Data Analytics
  • American Communication Association (ACA)
  • Digital Analytics Association (DAA)
  • Society of Human Resource Management
  • Global Council on Social Media and Digital Responsibility
  • Social Media Club (SMC)
  • Online News Association

Certifications

  • Brandwatch Certified Data Analyst
  • Cross-Platform Social Media Marketing Certification from program
  • CompTIA Security+
  • Social Media Trend Analysis Certification from Adobe Creative Suite
  • Content Evaluation and Curating Certification by Asana
  • CompTIA Network+
  • Social Media Monitoring & Analytics Certification from Cedar Works
  • Certified Social Intelligence Professional by Ironclad Systems
  • Hootsuite Platform Certified Professional
  • Cisco Certified Network Associate (CCNA)

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