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Skills

  • Data-driven decision making
  • Problem resolution
  • Customer service
  • Operational improvement
  • Supervision
  • Client intake process optimization
  • Project organization
  • Organization
  • Successful hypnotherapist
  • Building Positive Therapeutic Relationships

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with community outreach specialists to secure $4 in funding for mental health education initiatives on campus.
  • Achieved a 44% improvement in emotional well-being assessments.
  • Actively participated in interdisciplinary case meetings.
  • Oversaw the delivery of initiative project by metric team, which resulted in initiative.
  • Achieved a 62% satisfaction rate.
  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.
  • Accurately matched clients with programs and resources.
  • Applied new techniques to everyday work.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Counseling Technician with 8 years of successful strategic planning and process improvement experience.
  • Individual and group therapy methods are both a strength.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed Counselor with extensive experience providing comprehensive case management to residents in the initiative and method programs.
  • Exceptional at building meaningful relationships and devising effective short- and long-term plans to help clients achieve their objectives.
  • Collaborated seamlessly with a multidisciplinary team to ensure holistic and effective care interventions for both clients and families.
  • Procedure Counselor with extensive knowledge of cross-functional collaboration and budget management.
  • Applied PMP techniques to real-world counseling situations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept in community collaboration.

Accomplishments

  • Organized mental health awareness campaigns, reaching 10 students and increasing participation in wellness programs by 58%.
  • Assisted in suicide prevention training programs, helping counselors respond to early warning signs and reducing self-harm incidents by 36% among flagged students.
  • Developed specialized tracking systems using Salesforce for effective monitoring of mental health service delivery, improving accuracy of progress reports by 61%.
  • Streamlined intake processes, reducing wait times for mental health referral services by 78% and improving overall client experience.
  • Assisted in the facilitation of behavioral modification programs for students, contributing to a 22% decrease in detention and suspension rates.
  • Developed a rapport-building framework to enhance communicative trust between counselors and clients, raising client engagement by 47%.
  • Provided on-going support for LGBTQIA+ students, shaping an inclusive environment and contributing to a 80% improvement in student mental health assessments.
  • Collaborated with licensed therapists in crisis intervention, reducing risk categorization errors by 43% across 16 emergencies.
  • Supported the implementation of an online mental health screening tool, resulting in 59% higher screening completion rates and earlier intervention.
  • Tracked emotional and academic progress of at-risk students, delivering data-driven reports that informed more personalized counseling approaches.

Affiliations

  • Jaycees
  • Rotary International
  • Lions Club
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM) - Collaborator on Employee Assistance Programs (EAPs)
  • National Association for Behavioral Healthcare (NABH) - Affiliate
  • Society of Human Resource Management
  • International Council of Nurses
  • Counselor Educators and Supervisors Network (CESNET) - Trainer on Documentation Process Improvement
  • International Conference on Behavioral Healthcare - 2019 Keynote Participant

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Crisis Intervention Training (CIT) Lakeside Partners, 2024
  • Substance Abuse and Mental Health Services Certification Vantage, 2015
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Certified in HIPAA Compliance and Mental Health Records Beacon Labs, 2020
  • Certified Business Analysis Professional (CBAP)
  • Certified Trauma Support Specialist (CTSS) - Summit Group, 2022
  • Certified Behavioral Health Technician (CBHT) Cedar Works, 2023

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