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Skills

  • Team management
  • MS Office
  • Team leadership and development
  • CCTV
  • Performance improvements
  • Business operations
  • Purchasing and planning
  • Supervision
  • Profit and loss accountability
  • Employee development

Work Experiences

  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Devised and implemented effective sales strategies that resulted in the team's monthly sales goals for Tableau being exceeded.
  • Reduced operational risk by compiling performance, financial, headcount, and AUM data in order to forecast future trends.
  • Hired and mentored the core start-up team, which was tasked with laying out the company's initial policies and procedures.
  • Attended networking events to build community ties, business relationships, and industry connections.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Was in charge of the day-to-day operations of category business, which included 2 employees spread across 9 locations.
  • Directed Assistant Restaurant Operations Managers in the creation of dynamic displays of new merchandise to attract store patrons' attention.
  • Was in charge of 9 employees through training, mentoring, automated, and optimized.

Summaries

  • Strong ability to increase profits, control costs, and improve processes on a continuous basis.
  • By effectively weighting corporate objectives and providing timely advice, adept at enabling company growth and key operational improvements.
  • Engaging personality, service-oriented background, and expertise in cross-functional collaboration.
  • Assistant Restaurant Operations Manager with 18 years of experience in operations management, directing category and standard daily activities.
  • Assistant Restaurant Operations Manager is a focused and diligent Assistant Restaurant Operations Manager with over 16 years of experience in maintaining smooth business operations.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Professional with exceptional sales, workflow optimization, and client relations abilities.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and standard and category.
  • To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.

Accomplishments

  • Led a full restaurant rebranding initiative, resulting in a 61% increase in foot traffic and a 44% boost in social media engagement over 18 months.
  • Effectively managed vendor relationships, negotiating new contracts that improved product quality and reduced supply costs by 10.
  • Coordinated staff schedules based on forecasted traffic trends, minimizing idle time and reducing labor expenses by 73%.
  • Optimized food cost percentage through weekly variance analysis, achieving consistent 61% profit margins each quarter.
  • Led the rollout of new point-of-sale (POS) software across multiple locations, enhancing transaction speed and reducing checkout times by 77% seconds.
  • Standardized front-of-house procedures, reducing service inconsistencies and increasing guest satisfaction ratings on Adobe Creative Suite by 57%.
  • Trained a staff of 4 employees in accordance with food safety and hygiene regulations, achieving a Six Sigma health and safety rating.
  • Developed an employee incentive system tied to service quality metrics, which increased staff engagement and reduced absenteeism by 56%.
  • Executed an annual budget audit, identifying trends that resulted in 15 in saved expenditures, sparking initiatives to maintain efficient operation costs.
  • Successfully coordinated private events totaling over 11 attendees, achieving customer satisfaction ratings of 25% across feedback surveys.

Affiliations

  • Society for Human Resource Management (SHRM) - Joined to enhance employee training, team-building, and compliance strategies in the restaurant industry.
  • Institute of Food Technologists (IFT) - Participated in seminars and discussions related to the science and technology behind foodservice operations.
  • Institute of Supply Management (ISM) - Integrated strategic supply chain management tactics covered in educational materials to negotiate vendor agreements.
  • Certified Restaurant Facility Professional (CRFP) – Achieved certification focusing on preventative maintenance and facility operations.
  • Conference of Food Protection (CFP) - Presented on emergency preparedness training and compliance, gaining recognition in 2024 for contribution to safety protocols.
  • American Culinary Federation (ACF) - Collaborated with culinary professionals to stay informed about emerging culinary trends and training opportunities.
  • Local Hospitality Association - Regularly attended professional meetups aimed at cross-departmental coordination and local tourism initiatives.
  • National Restaurant Association (NRA) - Active Member since 2016, staying updated on industry best practices, compliance requirements, and food safety standards.
  • National Association for Catering and Events (NACE) - Member working to enhance skills in high-volume event management and profitability strategies.
  • Food Allergy Research & Education (FARE) - Attended awareness programs to ensure staff are trained on procedures for accommodating guests with food allergies.

Certifications

  • Certificate in Financial Management for Managers Ironclad Systems
  • Restaurant Revenue Management Certification by Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Specialist of Wine (CSW) by Beacon Labs
  • Certificate in Restaurant Marketing and Promotion by Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Sustainability in Hospitality Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • ISO 22000 Food Safety Management Systems Certification 2023 Meridian
  • ServSafe

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