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Skills

  • Data organization
  • Cloud computing training expertise
  • Knowledge Management Systems
  • Custom curriculum design for non-technical audiences
  • Knowledge gap analysis
  • Public speaking
  • MS Office
  • Process improvement
  • Operational improvement
  • Team management

Work Experiences

  • Achieved a Excellence Award for outstanding contribution to workforce development by creating training initiatives that reduced turnover by 75% in 2015.
  • Administered digital skills assessments and progressive training paths, achieving a 21% improvement in employee satisfaction with the learning process.
  • Administered digital skills assessments.
  • Achieved results within 14 weeks of launch.
  • Conducted multi-location training on emerging technologies.
  • Collaborated with HR to assess post-training performance metrics.
  • Consistently assisted companies in achieving procedure by advising executives on best practices for employee growth and productivity goals.
  • Aligned technical training objectives with company revenue goals.
  • Achieved results within 8 quarters.
  • Achieved measurable improvements within Boston markets.

Summaries

  • Aligned training strategies with business goals.
  • Aligns technical learning outcomes with business priorities.
  • Achieved a 80% improvement in team collaboration.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Boosted engagement by 69%.
  • Ready to put 8 years of experience to work in a long-term, challenging position.
  • Known for budget management and a goal-oriented mindset.
  • Adept at integrating gamification into training programs.
  • Addressed key areas of development.
  • With extensive knowledge of Jira use and category industry procedures, he is an expert in process and framework training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed advanced troubleshooting labs for ITIL certification prep, resulting in an 35% increase in first-attempt success rates.
  • Directed multi-location training deployments for 2 global offices, standardizing learning materials and reducing operational discrepancies by 50%.
  • Developed standard operating procedures (SOPs) for Workday, leading to a 83% enhancement in system integration accuracy across Chicago.
  • Led the implementation of a mobile learning platform, allowing 9 remote employees worldwide to access real-time training materials, increasing participation by 79%.
  • Reduced employee onboarding time by 63% by spearheading a streamlined technical training module focused on SAP.
  • Customized technical onboarding programs for new hires, shortening operational readiness time by 53% for first-year employees.
  • Created a custom technical curriculum for ServiceNow, resulting in a 25% improvement in troubleshooting skills within the first 18 months of implementation.
  • Designed scenario-based, hands-on labs, which improved troubleshooting proficiency and reduced customer issue resolution times by 48%.
  • Drove the development of an interactive learning platform, reducing incident resolution times by 31% through enhanced technical application practice.

Affiliations

  • National Association of Training & Development Professionals (NATDP)
  • Project Management Institute
  • National Institute of Standards and Technology (NIST) Affiliation
  • Microsoft Certified Trainer (MCT) Program
  • Lions Club
  • Society of Human Resource Management
  • Oracle Certified Professional (OCP) Training Adherence
  • Google Cloud Authorized Trainer Program
  • Association for Supply Chain Management (APICS)
  • Agile Alliance

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Agile Leadership (ICP-LEA)
  • SHRM Certified Professional (SHRM-CP)
  • ITIL 4 Foundation Certification
  • Certified Technical Trainer (CTT+)
  • IBM Data Science Professional Certificate
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified ScrumMaster (CSM)
  • Professional in Human Resources (PHR)
  • ISTQB Certified Tester, Advanced Level

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