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Skills

  • Training program development
  • Coordinating with subject matter experts (SMEs)
  • Data analysis
  • E-learning platform management
  • Cloud computing training expertise
  • Documentation and reporting for technical training
  • First Aid/CPR
  • Content consistency across regions
  • Change management in training transitions
  • Project organization

Work Experiences

  • Achieved a Employee of the Year for outstanding contribution to workforce development.
  • Conducted training across multiple international locations.
  • Consistently assisted companies in achieving procedure by advising executives on best practices for employee growth and productivity goals.
  • Co-developed certifications for Jira.
  • Contributed to successful implementation of method initiatives.
  • Collaborated with leadership to identify key knowledge gaps within departments, implementing targeted workshops that improved team performance by 80% within 9 months.
  • Achieved results within 14 weeks of launch.
  • Aligned training with industry standards.
  • Boosted technical exam pass rates by 41%.
  • Conducted pre/post-training assessments.

Summaries

  • Looking to apply 9 years of experience in Human Resources to a dynamic role with Lakeside Partners.
  • Experienced Training Specialist with a track record of success in project management instruction spanning 6 years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Recognized on a regular basis for outstanding performance and contributions to the Human Resources industry's success.
  • Accomplished technical presenter.
  • Boosted engagement by 69%.
  • Strengths in workflow optimization and vendor management backed up by Human Resources training.
  • Aligned training programs with compliance frameworks.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Achieved a 69% reduction in issue resolution time.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 14 in the development of program.
  • Collaborated on a knowledge sharing initiative with the engineering team that decreased knowledge transfer time between projects by 18%.
  • Enabled a global rollout of Microsoft Excel training to 9 users, achieving a 84% improvement in overall customer satisfaction due to faster uptake.
  • Directed multi-location training deployments for 2 global offices, standardizing learning materials and reducing operational discrepancies by 50%.
  • Led the implementation of a mobile learning platform, allowing 9 remote employees worldwide to access real-time training materials, increasing participation by 79%.
  • Monitored and evaluated the effectiveness of technical programs, presenting data that showed a 79% improvement in learner competence across Chicago.
  • Developed standard operating procedures (SOPs) for Workday, leading to a 83% enhancement in system integration accuracy across Chicago.
  • Led multiple cross-location technical training sessions for 12 employees, improving skill adoption rate by 24% across regions.
  • Delivered in-depth technical training on Workday, which led to a 24% reduction in post-training support tickets.

Affiliations

  • DevOps Institute
  • Amazon Web Services (AWS) Certified Trainers Program
  • Society of Human Resource Management
  • National Association of Training & Development Professionals (NATDP)
  • Learning and Performance Institute (LPI)
  • Cloud Credential Council
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Certified Scrum Trainer (CST)

Certifications

  • Certified Ethical Hacker (CEH)
  • Project Management Professional (PMP)
  • Microsoft Office Specialist Certification (QuickBooks, 2022)
  • Certified Agile Leadership (ICP-LEA)
  • CompTIA Advanced Security Practitioner (CASP+)
  • Salesforce Certified Technical Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Technical Trainer (CTT+)
  • Cisco Certified Network Associate (CCNA)
  • Certified Kubernetes Administrator (CKA)

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