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Skills

  • Organization
  • Menu memorization
  • Table clearing
  • Communication skills
  • Ordering procedures
  • Customer seating arrangement optimization
  • Beverage preparation
  • Customer service excellence
  • Performance improvement
  • Effective Teamwork and Communication

Work Experiences

  • Achieved accurate tracking.
  • Achieved zero customer complaints.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of standard project by procedure team, which resulted in program.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted waitstaff with table breakdown.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Completed end-of-day cleaning routines.
  • Collaborated with kitchen staff to streamline food delivery operations, reducing wait times by an average of 4 minutes per meal.
  • Assisted waitstaff with table setup.

Summaries

  • Achieved repeat business.
  • Collaborated with kitchen teams.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Proven track record of improving operational efficiency.
  • Achieved a 77% higher retention rate.
  • Collaborated with kitchen and waitstaff teams.
  • Collaborated with back-of-house teams.
  • Committed Dining Aide known for flexibility during large or special events, increasing event guest attendance by 16% by providing superior food service.

Accomplishments

  • Worked closely with management to introduce eco-friendly practices in the dining area, leading to a 37% reduction in waste.
  • Oversaw inventory restocking for 5 shifts, minimizing stockouts and ensuring uninterrupted service.
  • Reduced customer meal return rate by 85% by consistently verifying meal accuracy before service.
  • Successfully managed a shift, serving 8 guests within designated timeframes while maintaining service quality.
  • Maintained proper food handling and sanitation protocols, resulting in zero health and safety regulation violations during 2021.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with event planners to set up 13-person events, ensuring a seamless dining experience from preparation to execution.
  • Played a pivotal role in helping the team serve 14 guests during peak business hours, maintaining service within standard wait times.
  • Decreased customer complaints by 65% through active listening and proactive problem-solving skills.
  • Reduced inventory discrepancies by 78% by leading a team in setting up better stock management systems.

Affiliations

  • National Food Safety Educators Association
  • Foodservice Educators Network International (FENI)
  • Jaycees
  • National Council of Certified Dementia Practitioners
  • Toastmasters
  • Society for Hospitality and Foodservice Management
  • International Council of Nurses
  • Institute of Hospitality
  • International Association of Administrative Professionals
  • National Restaurant Association

Certifications

  • Event Catering Specialist Certification by Northwind
  • First Aid/CPR Certified
  • ServSafe Food Handler Certification by Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Inventory Management Certification by standard
  • Apple Certified Associate (ACA)
  • Payments and Point-of-Sale Systems Certification by procedure
  • ServSafe Alcohol Certification by National Restaurant Association
  • Team Management in Hospitality Certification by standard
  • Hospitality Industry Professional Certification (HIPC) by Beacon Labs

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