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Skills

  • Stocking and replenishing
  • Food delivery speed optimization
  • Relationship development
  • Timely food delivery
  • Menu memorization
  • Communications
  • Buffet servicing
  • Communication skills
  • Dining room cleanliness
  • Cash handling and POS system proficiency

Work Experiences

  • Transported Asana to 18 months customer locations.
  • Achieved a 38% reduction in waste.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
  • Used sales techniques such as suggestive selling and others.
  • Assisted in preparing special dining events.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with system customers to determine their needs and deliver standard service.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Committed to upholding sanitation practices.
  • Personable Dining Room Attendant with 2 years of customer service experience.
  • Adept at maintaining cleanliness and order in fast-paced dining environments, ensuring compliance with CPA health standards and passing inspections with zero infractions.
  • Achieved a 45% reduction in customer wait times.
  • Communicated menu options effectively.
  • Accomplished Dining Aide with expertise in portion control.
  • Collaborative skills.
  • Committed Dining Aide known for flexibility.
  • Adept at maintaining cleanliness in dining environments.

Accomplishments

  • Prepared and served Asana drinks for up to 10 guests while adhering to company quality standards.
  • Implemented real-time order updates with kitchen staff, resulting in reduced service errors and more accurate timing predictions.
  • Collaborated with kitchen and management teams to introduce a new menu item, increasing orders of the item by 23%.
  • Contributed to lowering kitchen wait times by 21% by honing communication between front- and back-of-house staff.
  • Ensured compliance with CPA food safety and sanitation standards, which minimized incidents of contamination.
  • Improved customer satisfaction by 18% after streamlining food delivery with kitchen staff.
  • Worked efficiently in high-pressure meal rushes, consistently handling over 5 covers per night without error.
  • Assisted in optimizing table placement and flow, increasing dining room seating by 50% while maintaining comfort.
  • Decreased customer complaints by 65% through active listening and proactive problem-solving skills.
  • Initiated a feedback system with guests, collecting data which resulted in new service strategies that led to a 44% rise in positive reviews.

Affiliations

  • Institute of Food Technologists (IFT)
  • American Hotel & Lodging Educational Institute
  • National Association of Social Workers
  • National Environmental Health Association (NEHA)
  • Project Management Institute
  • American Marketing Association
  • National Skills Standardization for Hospitality
  • American Society of Safety Professionals
  • ServSafe Certification Program
  • American Culinary Federation

Certifications

  • Certified Food Protection Manager (CFPM)
  • Certified Professional in Catering (CPC)
  • Certified Culinary Assistant (CCA) by framework
  • Apple Certified Associate (ACA)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Team Management in Hospitality Certification by standard
  • HACCP Food Safety Certification by Lakeside Partners
  • Advanced Inventory Management Certification by standard
  • Certified Business Analysis Professional (CBAP)

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