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Skills

  • Team management
  • Staff development
  • Operational improvement
  • Inspection reviews
  • Clerical support
  • Inventory management
  • Process implementation
  • Relationship development
  • Security systems
  • Project organization

Work Experiences

  • Studied system maps and caller information, as well as documenting all system details.
  • Finished procedure of project, which resulted in process.
  • Achieved a 55% increase in satisfaction ratings.
  • Working with team members and customers to find workable solutions improved operations.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Analyzed trends in emergency call handling.
  • Kept my initiative knowledge up to date by doing quality assurance and performance reporting.
  • Management recognized me for providing outstanding customer service.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Results-oriented Transportation professional with stakeholder engagement, strategic planning, and data analysis strengths.
  • Knowledgeable about initiative local streets, geography, and demographics.
  • Emergency Medical Dispatcher with process improvement and cross-functional collaboration abilities.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Design and development of successful program embedded software applications in the past.
  • Motivated Emergency Medical Dispatcher with experience managing large-scale projects, including budgeting and administration.
  • Looking forward to taking on a new challenge with a successful team.
  • Workflow optimization Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Top-producing salesperson and industry expert in Transportation.
  • Working with automated call distribution and electronic dispatch systems to handle both emergency and non-emergency calls is a plus.

Accomplishments

  • Established
  • Researched
  • Collaborated with local authorities to establish a mass emergency notification system, reducing public alert time by the past year.
  • Collaborated cross-functionally with fire, police, and medical services to implement multi-department response strategies, reducing response time by 51%.
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Implemented real-time translation services for dispatch calls, reducing language barriers and improving service for non-English speakers by 54%.
  • Recommended
  • Streamlined
  • Monitored
  • Created

Affiliations

  • Active participant in local first responder training workshops to improve interdepartmental coordination and emergency resolution times.
  • Completed Incident Command System (ICS) training through FEMA for improved inter-agency collaboration in large-scale emergency response.
  • Volunteered with program in raising public awareness about the role dispatchers play in making life-saving decisions for the community.
  • Membership with the National Alliance on Mental Illness (NAMI) to improve techniques for managing calls related to mental health crises.
  • Affiliated with the International Academy of Emergency Dispatch (IAED) – Specializing in development and implementation of emergency call triaging protocols.
  • Acquired certification for the Police Dispatch Interactive System (PDIS), focused on enhancing response coordination in critical incidents.
  • Engaged in Tri-State Inter-agency Communication Symposium, an annual meet-up for public safety practitioners looking to improve partnership strategies.
  • Certified in CPR and AED protocols, as stipulated for dispatchers responsible for giving pre-arrival instructions to callers facing medical emergencies.
  • Successfully completed APCO’s Communication Training Officer Course – Developing skills for training new emergency dispatchers.
  • Active member of Emergency Dispatch Quality Assurance program, responsible for reviewing and enhancing dispatcher performance for critical cases.

Certifications

  • Certified Training Officer (CTO) – standard, 2024
  • First Aid/CPR
  • Cisco Certified Network Associate (CCNA)
  • Certified Emergency Telecommunicator (CET) – Cedar Works, 2021
  • Ethical Leadership in Emergency Dispatch Certification – Cedar Works, 2017
  • Medical Priority Dispatch System (MPDS) Certification – 2015
  • Emergency Police Dispatcher (EPD) Certification – initiative, 2017
  • Microsoft Office Specialist (MOS)
  • Certified Public Safety Executive (CPE) – National Emergency Number Association, 2018
  • Salesforce

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