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Skills

  • Test case development
  • Regulatory compliance
  • Problem-solving and debugging skills
  • Creating detailed bug reports
  • Root cause analysis
  • Automation knowledge
  • Process improvement
  • Communications
  • Defect tracking using Asana
  • Customer service

Work Experiences

  • Achieved a 23% improvement in defect identification.
  • Attended workshops and earned PMP to deepen my knowledge of vendor management, which contributed to a 24% increase in test accuracy.
  • Contributed to test automation scripts using framework, cutting down repetitive testing time by 11 hours per week.
  • Achieved a 67% faster resolution time for high-priority issues.
  • Evaluated software bugs and documented my findings, as well as resolution techniques, for distribution to Software Tester Trainees.
  • Created a structured defect tracking system using Microsoft Excel.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Conducted detailed end-to-end system testing for Asana, ensuring functions were ready for deployment under strict deadlines.
  • Conducted smoke testing across multiple environments.
  • Boosted test coverage by 51%.

Summaries

  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • ServiceNow expert and Salesforce user.
  • Analytical thinker with excellent problem-solving skills.
  • Process and framework software expertise demonstrated over 9 years of experience.
  • Software Tester Trainee with 17 years of successful project management and vendor management experience.
  • Adaptable Software Tester Trainee skilled in both manual and automated testing techniques, constantly refining testing strategies to deliver high-quality results. Consistently reduced defect turnaround times by 67%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Certified Software Tester Trainee.
  • Approachable and thorough tester.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.

Accomplishments

  • Worked closely with the development team to resolve 3 major production defects, helping improve client satisfaction scores by 46%.
  • Performed exhaustive usability testing on ServiceNow that led to a more user-friendly interface, increasing beta tester satisfaction by 43%!
  • Collaborated with offshore testing teams to manage and execute test cases, streamlining communication between Boston and Atlanta.
  • Resolved product issue through consumer testing.
  • Collaborated with product managers to understand testing requirements and convert these into actionable test cases, improving test coverage by 28%.
  • Documented and resolved framework which led to metric.
  • Executed vulnerability and security testing in compliance with framework, reducing system risks by 55%.
  • Contributed to the automation framework using Adobe Creative Suite that increased test coverage by 84% in key modules.
  • Created detailed test case documentation, reducing onboarding time for new testers by 39%.
  • Delivered test execution results to senior management, providing insight into software quality that helped prioritize fixes and feature enhancements.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • American Society of Safety Professionals
  • Association for Software Testing (AST)
  • International Association of Administrative Professionals
  • Open Web Application Security Project (OWASP)
  • Agile Alliance
  • American Medical Informatics Association
  • DevSecOps Community by DevOps Institute
  • Jaycees
  • Society of Women Engineers

Certifications

  • Automation Specialist with Power BI Certification
  • Postman API Testing Certification
  • Certified Database Tester in category
  • CompTIA Security+
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Public Accountant
  • Certified Selenium Automation Tester by Vantage
  • CompTIA IT Fundamentals (ITF+) Certification

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