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Skills

  • Supervision
  • Healthcare material design
  • Healthcare referral system management
  • First Aid/CPR
  • Regulatory compliance
  • Data entry
  • Care coordination with healthcare providers
  • Project organization
  • System equipment
  • Interpreting physician orders

Work Experiences

  • Used HubSpot to make appointments.
  • Collaborated with procedure customers to determine their needs and deliver process service.
  • Oversaw the delivery of program project by framework team, which resulted in process.
  • Achieved results based on the past year.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated care between multiple healthcare departments.
  • Achieved results in 2019.
  • Actively helped launch a digital health platform, enrolling 11 patients in the first three years and achieving 65% positive adoption feedback.
  • Created bilingual patient resources.
  • Achieved a 28% decrease in service-related inquiries.

Summaries

  • Collaborated effectively between healthcare departments.
  • Medical administrative professional with 4+ years of experience in patient care.
  • Collaborative and organized, with a commitment to HIPAA compliance. Achieved 7 incident-free audits over 6 months, ensuring legal and regulatory adherence during every patient interaction.
  • Achieved 3 incident-free audits.
  • Adept in streamlining pre-visit communications.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Achieved a 67% reduction in cancellations.
  • Built ongoing relationships with healthcare providers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Improved therapeutic compliance by designing targeted follow-up calls, increasing patient regimen adherence by 80%.
  • Developed strategic patient engagement methodologies that drove 25% growth in engagement within two years.
  • Optimized hospital check-in processes, cutting average wait times by 10 minutes through efficient workflow changes.
  • Collaborated closely with the marketing team to boost awareness of preventive screenings, resulting in an increased engagement of 35%.
  • Improved insurance claims processing efficiency, reducing claim rejections by 28% within the first 2 months.
  • Developed and led patient feedback surveys, providing valuable insights that improved service delivery and overall patient satisfaction.
  • Introduced patient journey mapping, identifying gaps at key touchpoints and improving overall patient experience by 54%.
  • Designed and managed a series of wellness seminars, increasing attendance by 29% and enhancing community patient morale.
  • Collaborated on the rollout of a pilot telehealth program, which saw a 76% improvement in remote patient satisfaction.
  • Developed multi-channel communication outreach programs (emails, SMS, calls) to re-engage lapsed patients, increasing engagement by 30%.

Affiliations

  • Certified Trainer, Healthcare Knowledge Management Systems/Salesforce
  • American Marketing Association
  • National Association of Social Workers
  • Patient Engagement Advisory Committee Member, framework
  • Jaycees
  • International Association of Administrative Professionals
  • Member, American College of Healthcare Executives (ACHE)
  • Member, Healthcare Information and Management Systems Society (HIMSS)
  • Association of Information Technology Professionals
  • Fellow, Patient Safety Movement Foundation

Certifications

  • Certified Public Accountant (CPA)
  • Certified Healthcare Information Technology Specialist (CHTS) – Brightline
  • Customer Service in Healthcare Certification - Meridian
  • Patient Communication and Engagement Certification – metric
  • Advanced Patient Engagement with CRM Tools – Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Professional in Healthcare Quality (CPHQ) - Harbor & Co.
  • Project Management Professional (PMP)

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