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Skills

  • Problem resolution
  • Patient education workshop creation
  • Document filing
  • Patient relationship management
  • Supervision
  • Digital health platform enrollment
  • Clinical risk mitigation
  • Data-driven healthcare decision-making
  • Appointment scheduling
  • MS Office

Work Experiences

  • Collaborated with insurance providers to ensure seamless service, reducing claims denials by 35% over one year.
  • Achieved a 27% improvement in overall service ratings.
  • Transported Microsoft Excel to 6 months customer locations.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Achieved a 28% decrease in service-related inquiries.
  • Contributed to an increase in overall engagement by 23%.
  • Achieved 15% incident-free audits.
  • Achieved results in 2019.
  • Coordinated care between multiple healthcare departments, reducing patient wait times by an average of 5 minutes per visit.
  • Built and managed a calendar of wellness events, increasing average attendance by 38% and boosting patient morale.

Summaries

  • Analyst in patient engagement tracking and reporting.
  • Collaborated effectively between healthcare departments.
  • Within Miscellaneous, senior Patient Engagement Specialist and outstanding performer in budget management and team leadership.
  • Achieved a 63% rise in patient trust metrics.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Patient Engagement Specialist is a multi-talented Patient Engagement Specialist who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Capable of streamlining patient eligibility verification processes—led a 58% reduction in processing times, which increased overall productivity and patient satisfaction.
  • Adept at launching patient education initiatives that not only boost product compliance but also enhance patient independence and understanding by 37%.

Accomplishments

  • Optimized hospital check-in processes, cutting average wait times by 10 minutes through efficient workflow changes.
  • Collaborated with team of 10 in the development of program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced patient journey mapping, identifying gaps at key touchpoints and improving overall patient experience by 54%.
  • Developed multi-channel communication outreach programs (emails, SMS, calls) to re-engage lapsed patients, increasing engagement by 30%.
  • Collaborated on the rollout of a pilot telehealth program, which saw a 76% improvement in remote patient satisfaction.
  • Guided patients through multi-stage treatment plans, improving adherence rates and reducing follow-up interventions by 56% over 6 months.
  • Improved patient education materials, playing a key role in reducing hospital readmissions by 59%.
  • Trained 15 administrative staff in patient engagement best practices, resulting in improved patient feedback scores.
  • Collaborated closely with the marketing team to boost awareness of preventive screenings, resulting in an increased engagement of 35%.

Affiliations

  • Affiliate, International Association for Patient Experience
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Jaycees
  • International Association of Administrative Professionals
  • Certified Trainer, Healthcare Knowledge Management Systems/Salesforce
  • Facilitator, National Health IT Week Conference/Annual 2023
  • Member, Alliance for Continuing Education in the Health Professions
  • Society of Human Resource Management
  • Project Management Institute

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Patient Centered Care Nursing Certification – Meridian
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Telehealth Certification – 2023
  • Certified Healthcare Information Technology Specialist (CHTS) – Brightline
  • CompTIA Security+
  • Six Sigma Green Belt for Healthcare – method
  • Health Insurance Portability and Accountability Act (HIPAA) Certification – 2016
  • Certified Patient Experience Professional (CPXP) - Vantage

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