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Skills

  • Device Configuration for IoT Systems
  • Operational improvement
  • Collaborative problem-solving
  • Budgets
  • Documentation of maintenance procedures
  • Cloud-Based System Management
  • Vendor management
  • KPI Tracking for Technical Performance
  • Team building
  • Hardware Installation and Calibration

Work Experiences

  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Achieved a 20% reduction in recurring issues.
  • Achieved a 61% increase in self-sufficiency.
  • Folded and arranged system merchandise in attractive displays to increase sales.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Talked to customers about Asana, outlined restrictions, and educated them on policies.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Analyzed service request patterns.
  • Achieved a 64% improvement in satisfaction scores.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Sells method and procedure products while keeping up with changing industry trends and customer preferences.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Completed projects ahead of schedule.
  • Collaborated cross-functionally with property managers.
  • Contributed to better aligned service offerings.
  • Achieved 82% higher satisfaction scores post-transition.
  • Collaborated with building management to successfully integrate IoT devices, resulting in 28% shorter maintenance call times and improved operational efficiency.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Easy Resident Technician with 6 years of successful cross-functional collaboration and process improvement experience.

Accomplishments

  • Reduced resident call volume by implementing proactive tech support solutions, decreasing troubleshooting ticket submissions by 45%.
  • Configured 4 routers across a 15-unit residential property, boosting internet speeds by 81% and reducing downtime.
  • Processed technical escalation tickets from frontline teams to back-office support, achieving a resolution rate of 24%.
  • Deployed system-wide firmware updates to networking gear, preventing critical vulnerabilities from impacting an estimated 4 devices.
  • Tested and deployed cloud-based storage solutions for shared resident files, reducing data retrieval times by 22%.
  • Led a team of 11 technicians through complex wiring infrastructure upgrades, successfully meeting project deadlines set by property management.
  • Monitored and maintained security camera systems installed in public property areas, improving CCTV uptime to 36%.
  • Executed comprehensive preventative maintenance strategies that prolonged the lifecycle of over 9 pieces of resident tech equipment by 80%.
  • Regularly liaised with residents and tech teams, achieving a 22% improvement in service communication turnaround times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Building Automation Systems Professionals Network
  • Association for Information Technology Professionals (AITP)
  • Society of Cable Telecommunications Engineers (SCTE)
  • Certified Customer Support Specialist (CCSS) Member
  • Customer Experience Professionals Association (CXPA)
  • Residential Service Technicians Association
  • National Association of Social Workers
  • Project Management Institute (PMI) Technology Chapter
  • Association for Supply Chain Management (APICS)
  • Customer Support Technicians Forum

Certifications

  • ServSafe
  • Google IT Support Professional Certificate
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Incident Handler (GCIH)
  • Microsoft 365 Certified: Fundamentals
  • Certified Fiber Optic Technician (CFOT)
  • Google Associate Cloud Engineer
  • Ubiquiti Enterprise Wireless Admin (UEWA)

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