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Skills

  • Relationship development
  • First Aid/CPR
  • 3D modeling
  • Interpersonal and written communication
  • Performance optimization
  • Process improvement
  • Root cause analysis
  • Food preparation
  • Disaster Recovery Planning
  • Data analysis

Work Experiences

  • Adopted Jira.
  • Boosted application performance by 40%.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Looked for industry trends on social media and through online sources.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Transported SAP to 18 months customer locations.
  • Achieved 2% reduction in infrastructure costs by transitioning to an standard architecture and eliminating legacy hardware.
  • Analyzed application performance.
  • Authored key technical documentation.
  • Achieved a 76% decrease in security vulnerabilities.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of process improvement and cross-functional collaboration as well as process improvement training.
  • Professional with 12 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved 99.99% uptime during service outages.
  • Top-producing salesperson and industry expert in Computers Software.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved zero data loss during migration.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Capable of assessing current systems in order to identify and implement design improvements.
  • CAD design software has been used to build and improve vehicle structures, mechanical components, and electrical systems.

Accomplishments

  • Integrated cutting-edge cybersecurity protocols, resulting in 66% reduction in vulnerability exposure.
  • Championed the creation of a technical knowledge base that decreased time spent troubleshooting issues by 33%.
  • Monitored and optimized application performance, cutting latency times by 60% and providing faster response times for 17 customers.
  • Managed the testing, validation, and deployment of software patches, supporting SAP platforms and securing 10 user environments.
  • Orchestrated the release of a critical software update, ensuring zero downtime for 7 users during the implementation phase.
  • Collaborated with team of 2 in the development of program.
  • Implemented continuous security assessments using Jira, closing 2 critical vulnerabilities in the production environment.
  • Led a cross-functional team of developers and analysts to deliver a scalable application, serving 18 users globally.
  • Utilized agile project management to deliver category within budget and ahead of schedule, fulfilling Beacon Labs requirements with minimal revisions.
  • Automated repetitive manual tasks through custom scripting in process, saving the team 18 hours per week.

Affiliations

  • Association for Computing Machinery
  • DevOps Institute - Certified DevOps Leader (DOL) Certification Affiliation
  • Association of Information Technology Professionals
  • International Association of Software Architects (IASA Global) - Affiliate Member
  • Society of Women Engineers
  • Jaycees
  • Association for Information Systems (AIS) - Senior IT Professionals Division
  • Cloud Native Computing Foundation (CNCF) - Founding Member for 2024 Initiatives
  • Toastmasters
  • Amazon Web Services (AWS) - Partner Network (AWS Certified Solutions Architect)

Certifications

  • Project Management Professional (PMP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Microsoft Certified: DevOps Engineer Expert
  • Google Cloud Professional Data Engineer Certification
  • Association for Project Management (APM)
  • Certified Jenkins Engineer
  • Cloudera Certified Data Engineer
  • CompTIA Advanced Security Practitioner (CASP+)
  • Red Hat Certified Specialist in Ansible Automation

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