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Skills

  • Risk management processes and analysis
  • Team Leadership
  • Data analysis
  • Business Development
  • Communications
  • Strong verbal communication
  • Affordable housing programs knowledge
  • Operational improvement
  • Legal document preparation
  • Maintenance knowledge

Work Experiences

  • Achieved a 26% rise in same-day lease signings.
  • Compiled maintenance and repair requests for submission to the framework department and solicited bid proposals from local contractors.
  • Set up appointments for showings of marketed properties.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Inspections are organized, issues are resolved, and vendor management is delivered.
  • Property manager and licensed real estate professional with 15 years of industry experience.
  • Achieved a 47% improvement in leasing metrics.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Leasing Associate is a hardworking Leasing Associate with a track record of running cost-effective, financially sound property operations.
  • Oversee all aspects of initiative buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Detail-oriented with prior experience coordinating client relations and team leadership.

Accomplishments

  • Increased sales 18% over three years.
  • Organized and attended community events resulting in a 67% increase in leasing leads from referrals.
  • Spearheaded digital leasing initiatives, increasing virtual tours by 29% and reducing on-site tours during high-traffic periods.
  • Managed tenant inquiries and service requests effectively, achieving a tenant satisfaction rating of 47%.
  • Recommended rental rate adjustments and contributed to property revenue growth of 34% annually.
  • Collaborated with property maintenance teams to ensure units were move-in ready, reducing vacancy turnaround time by 6 days.
  • Negotiated lease renewal agreements, increasing retention rate by 82% year-over-year at process.
  • Improved tenant retention by developing long-term relationships and initiating ServiceNow, resulting in a 44% lease renewal rate.
  • Developed and maintained strong relationships with high-priority tenants, improving tenant trust and loyalty, resulting in a 50% renewal rate.
  • Designed and executed targeted leasing campaigns for luxury apartments, resulting in 25% pre-lease occupancy before property launch.

Affiliations

  • Society of Human Resource Management
  • State Real Estate Licensing Board for Boston
  • International Council of Nurses
  • Association of Information Technology Professionals
  • American Apartment Owners Association (AAOA) Member
  • Jaycees
  • National Association of Residential Property Managers (NARPM)
  • Multifamily Housing Council Leasing Specialist Committee
  • Real Estate Salesperson Certification from process
  • American Society of Safety Professionals

Certifications

  • Leasing Academy Certification - National Association of Residential Property Managers (NARPM)
  • CompTIA Network+
  • Real Estate Leasing Specialist (RELS) Certification - category
  • Risk Management Certification - Institute of Real Estate Management (IREM)
  • Fair Housing Compliance Certification - metric
  • Sales Performance and Leasing Techniques Certification - metric
  • Commercial Real Estate Certificate – Cornell University
  • Real Estate Investment and Finance Certificate - method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)

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