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Skills

  • Public speaking
  • Maintenance knowledge
  • Conflict resolution
  • Marketing and advertising
  • Data analysis and reporting
  • Customer service excellence
  • MS Office
  • User interface understanding
  • Database management
  • Document scanning

Work Experiences

  • Examined departmental documents to determine how they should be distributed and filed.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Double-checked the data's accuracy and integrity.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved a 26% rise in same-day lease signings.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved Employee of the Year in leasing excellence.

Summaries

  • Oversee all aspects of initiative buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Leasing Associate with 17 years of successful project management and data analysis experience.
  • Achieved a 47% improvement in leasing metrics.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Leasing Associate is a hardworking Leasing Associate with a track record of running cost-effective, financially sound property operations.
  • Inspections are organized, issues are resolved, and vendor management is delivered.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Conducted tenant satisfaction surveys which recorded an increase in average satisfaction scores by 72% within one year.
  • Improved tenant retention by developing long-term relationships and initiating ServiceNow, resulting in a 44% lease renewal rate.
  • Designed and executed targeted leasing campaigns for luxury apartments, resulting in 25% pre-lease occupancy before property launch.
  • Increased sales 18% over three years.
  • Documented and resolved initiative which led to process.
  • Negotiated lease renewal agreements, increasing retention rate by 82% year-over-year at process.
  • Successfully addressed and resolved 15 tenant disputes, maintaining high tenant satisfaction and retention.
  • Active participant in the budget forecasting process, contributing to expense reductions of 35% during 2015.
  • Analyzed tenant behaviors using CRM data to launch a personalized retention program that boosted lease renewals by 54%.

Affiliations

  • Association of Residential Leasing Agents (ARLA)
  • American Medical Informatics Association
  • Toastmasters
  • Urban Land Institute (ULI)
  • Real Estate Investment Trust (REIT) Association
  • National Association of Residential Property Managers (NARPM)
  • Project Management Institute
  • National Apartment Association (NAA)
  • Property Management Association (PMA)
  • State Real Estate Licensing Board for Boston

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Leasing Academy Certification - National Association of Residential Property Managers (NARPM)
  • CompTIA Security+
  • CompTIA A+ Technician
  • ServSafe
  • Certified Property Manager (CPM) – system
  • Apple Certified Associate (ACA)
  • Commercial Real Estate Certificate – Cornell University
  • Tenant/Landlord Law Certificate - Oregon
  • Cisco Certified Network Associate (CCNA)

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