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Skills

  • Relationship development
  • MRI accounting software
  • Public speaking
  • Dinner service planning
  • User interface understanding
  • Hardware evaluation
  • Process implementation
  • Contract negotiation
  • Clerical support
  • Customer service-focused

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved 31% lease renewal rate in 2020.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 8% or higher.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • Brings 5 years of relevant experience to the Leasing Associate position.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Leasing Associate with 17 years of successful project management and data analysis experience.
  • Design and development of successful process embedded software applications in the past.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • System are well-understood.
  • Offering 9 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Analyzed tenant behaviors using CRM data to launch a personalized retention program that boosted lease renewals by 54%.
  • Managed tenant inquiries and service requests effectively, achieving a tenant satisfaction rating of 47%.
  • Successfully leased 9 units in under 18 months through proactive lead management and follow-up strategies.
  • Improved tenant retention by developing long-term relationships and initiating ServiceNow, resulting in a 44% lease renewal rate.
  • Reduced operational expenses by 53% by renegotiating vendor contracts and ensuring value-driven services.
  • Successfully addressed and resolved 15 tenant disputes, maintaining high tenant satisfaction and retention.
  • Spearheaded digital leasing initiatives, increasing virtual tours by 29% and reducing on-site tours during high-traffic periods.
  • Conducted tenant satisfaction surveys which recorded an increase in average satisfaction scores by 72% within one year.
  • Won Outstanding Service Award for outstanding performance in driving occupancy rates above 72% across initiative.
  • Consistently met and exceeded monthly leasing targets, averaging 20% above KPI benchmarks.

Affiliations

  • National Association of Social Workers
  • Project Management Institute
  • Multifamily Housing Council Leasing Specialist Committee
  • National Multifamily Housing Council (NMHC)
  • Society of Women Engineers
  • National Association of Residential Property Managers (NARPM)
  • Rotary International
  • American Marketing Association
  • Property Management Association (PMA)
  • Society of Human Resource Management

Certifications

  • Certified Apartment Portfolio Supervisor (CAPS) - process
  • Real Estate Investment and Finance Certificate - method
  • ServSafe
  • Marketing Specialist in Real Estate Certification - framework
  • Commercial Real Estate Leasing Agent Certificate - category
  • Commercial Real Estate Certificate – Cornell University
  • Certified Protection Officer (CPO)
  • Certified Public Accountant
  • Real Estate Leasing Specialist (RELS) Certification - category
  • Software Proficiency Certificate for process - Cedar Works

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