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Skills

  • Relationship building and networking
  • Client counseling and needs assessment
  • Process improvement
  • Conflict resolution
  • Animal care education and training
  • Customer service
  • Community resources
  • Team management
  • Operational improvement
  • Microsoft Office Suite

Work Experiences

  • Achieved over 58% increase in adoption event attendance year-over-year.
  • Achieved a 21% increase in successful adoptions.
  • Collaborated with 12 regional adoption coordinators to align on best practices, reducing overall drop-off times in adoption applications across Phoenix.
  • Transported ServiceNow to several months customer locations.
  • Completed within the past year.
  • Counseled over 13 of prospective pet adopters, ensuring that their needs closely matched with the temperament and requirements of available animals.
  • Awarded Excellence Award for significantly enhancing the volunteer-run outreach program, increasing volunteer participation by 19% in 2021.
  • Coordinated 13-day social media campaigns that included pet introductions, resulting in a 10% adoption conversion rate within several months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 77% growth in adoptions.

Summaries

  • Adept at community outreach.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Clear understanding of vendor management and cross-functional collaboration as well as stakeholder engagement training.
  • Adoption Coordinator is a multi-talented Adoption Coordinator who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.
  • Award-winning community engagement during National Adoption Month.
  • Adept at community outreach, having presented numerous educational workshops that boosted community awareness by 17% on key animal care issues.
  • Adoption Coordinator with 17 years of successful budget management and workflow optimization experience.
  • Adoption Coordinator leveraging strong public speaking skills to deliver workshops and seminars that enhance community understanding of animal care and welfare.

Accomplishments

  • Designed a successful emergency foster care program during peak animal intake seasons, providing temporary homes for 12 animals in three years.
  • Managed shelter operations with a budget of $11, ensuring optimal allocation of funds while meeting animal care objectives.
  • Documented and resolved standard which led to framework.
  • Automated foster care application processing using Tableau, cutting application turnaround time by 79%, and enabling quicker animal placements.
  • Designed a grant-writing strategy that resulted in securing $6 in funding, pushing forward new initiatives to care for special-needs animals.
  • Developed emergency protocols for high-intake periods, ensuring no animal went without proper care, fostering over 2 pets in the past year.
  • Created educational programs for potential adopters, increasing community engagement and awareness of responsible pet ownership.
  • Developed a return reduction strategy that cut return-to-shelter rates by 45% over three years.
  • Negotiated multi-year contracts with veterinary clinics, saving $18 on medical costs and increasing care quality for shelter animals.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Pet Adoption Professionals (APAP)
  • North American Council on Adoptable Children (NACAC)
  • American Marketing Association
  • Humane Society Youth Programs Coordinator
  • Board Member, Regional Animal Rescue Coalition
  • Founder, Local Pet Adoption Fair Committee
  • Petfinder Professional Network
  • Society of Animal Welfare Administrators (SAWA) Membership
  • Society of Women Engineers
  • American Medical Informatics Association

Certifications

  • CompTIA Security+
  • Certificate in Animal Grief Counseling
  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Animal Shelter Safety and Sanitation (BASSS) Certification
  • National Animal Care and Control Association (NACA) Animal Control Officer Training Certification
  • Salesforce
  • Petfinder Pro Adoption Merits Accreditation
  • Project Management Professional (PMP)
  • Certified Behavior Adjustment Trainer (CBAT) Certification
  • Certified Business Analysis Professional (CBAP)

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