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Skills

  • Initiative equipment
  • Agile/Scrum Methodologies
  • Virtualization technologies
  • Operational improvement
  • Data-driven decision making
  • Code reviews
  • Program testing software
  • First Aid/CPR
  • Database programming
  • Solutions deployment

Work Experiences

  • Collaborated with international cross-functional teams.
  • Collaborated effectively with cross-functional design teams to create software solutions that significantly improved overall functionality and performance on the client side.
  • Created FAQs for user assistance.
  • Led the ServiceNow development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Worked with a cross-functional team of business analysts, developers, and technical support professionals to compile a comprehensive list of new application requirement specifications.
  • Metric tracking software with inventory monitoring, customer relationship management, staff administration, and report generation modules was created by me.
  • Prototyped new data processing capabilities quickly to ensure that they could be integrated into existing systems.
  • Conducted meticulous code reviews.
  • Created program scripts for daily maintenance tasks such as indexing and table analysis.
  • Coordinated with external stakeholders.

Summaries

  • Accomplished Application Manager focused on system scalability, supporting user growth of over 7% through reengineering core HubSpot systems. Skilled in disaster recovery, vendor management, and maximizing resource utilization.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 81% improvements in project delivery timelines.
  • Boosted system security by 27%.
  • Achieved 28% customer satisfaction improvement.
  • Accomplished Application Manager focused on system scalability.
  • Accomplished professional with 8 years of Application Management experience leading teams to deliver enterprise-level solutions that enhanced usability by 72% and improved system reliability by 60%. Skilled in deployment automation and cloud strategies.
  • Adept at leading large teams.
  • Achieved 39% improvement in system security.
  • Achieved 20% reductions in deployment time.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced defects by 62% during the testing phase of a mission-critical Salesforce application upgrade.
  • Achieved a 17% reduction in hardware costs through cloud-native application migration and virtualization.
  • Transformed support operations for a high-demand Workday application, cutting support ticket resolution times by 71% through process automation and user education.
  • Managed a cross-functional team in the SDLC for a major software upgrade, achieving a 67% reduction in system errors post-deployment.
  • Coordinated with the security team to integrate compliance protocols, ensuring a 53% reduction in security incidents across cloud-based applications.
  • Led team to develop a robust ticketing system, reducing application-level escalations by 57%, improving customer satisfaction by 16%
  • Successfully implemented agile methodologies, facilitating a 55% faster turnaround on feature requests and bug fixes.
  • Standardized application lifecycle management (ALM) processes, resulting in more predictable application releases and reducing last-minute issues by 77%.
  • Spearheaded the implementation of an ERP system that streamlined operations, resulting in a 23% improvement of overall efficiency.

Affiliations

  • Scrum Alliance Membership
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Project Management Institute
  • American Medical Informatics Association
  • Project Management Institute (PMI)
  • Association of Software Testing (AST)
  • IT Service Management Forum (itSMF)
  • Member of Society of Information Risk Analysts (SIRA)
  • American Society of Safety Professionals
  • Agile Alliance

Certifications

  • Certified Information Technology Infrastructure Library (ITIL) v4 Managing Professional
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Software Development Professional (CSDP)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified ScrumMaster (CSM)
  • Certified Data Management Professional (CDMP)

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