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Skills

  • Code reviews
  • Supervision
  • Operational analysis
  • Solutions deployment
  • Algorithm implementation
  • Business operations
  • Portable code writer
  • Advanced SAP knowledge
  • Initiative equipment
  • API integration and management

Work Experiences

  • Cut operational costs by $6 annually.
  • Conducted meticulous code reviews.
  • Met with internal customers on a regular basis to discuss the status of application development projects, new project proposals, and software-related technical issues.
  • Accelerated feature request implementations by 74%.
  • Worked with a cross-functional team of business analysts, developers, and technical support professionals to compile a comprehensive list of new application requirement specifications.
  • Collaborated with stakeholders and vendors.
  • Collaborated with cross-functional teams.
  • Created a governance model for application development.
  • Led the ServiceNow development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Investigated, designed, and implemented scalable applications for identifying, extracting, analyzing, retrieving, and indexing information.

Summaries

  • Adept at managing cross-functional teams.
  • Creative Application Manager with a record of launching mobile application innovations, enhancing user engagement by 46% within 17 months. Adept at bridging technical and non-technical teams to ensure smooth system integration and performance enhancements.
  • Boosted system security by 27%.
  • Collaborative Application Manager with a track record of ensuring compatible third-party system integrations, reducing integration errors by 80%. Excels in post-implementation reviews and improving feature adoption by 16% in subsequent releases.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved $6 annual cost savings.
  • Adept at collaborating with external stakeholders.
  • Adept Application Manager with demonstrated success in managing budgets exceeding $12 for large-scale software rollouts, reducing overall costs by 72%. Expertise in vendor contract negotiations, governance enforcement, and optimized application delivery.
  • Champion of Agile methodologies.
  • Accomplished Application Manager focused on system scalability, supporting user growth of over 7% through reengineering core HubSpot systems. Skilled in disaster recovery, vendor management, and maximizing resource utilization.

Accomplishments

  • Implemented cross-functional KPIs to track system performance, leading to a 43% improvement in service-level agreement (SLA) compliance.
  • Managed end-to-end application lifecycle for critical Miscellaneous tools, resulting in a 80% increase in availability.
  • Reduced defects by 62% during the testing phase of a mission-critical Salesforce application upgrade.
  • Collaborated with team of 14 in the development of metric.
  • Reduced operational expenses by $2 annually by decommissioning outdated systems and consolidating Power BI.
  • Designed an application governance framework that improved data compliance by 78% across all Miscellaneous-facing systems.
  • Achieved a 17% reduction in hardware costs through cloud-native application migration and virtualization.
  • Transformed support operations for a high-demand Workday application, cutting support ticket resolution times by 71% through process automation and user education.
  • Collaborated with business leaders to integrate an ERP solution that aligned with the organization’s growth, saving $14 annually in duplicate software licenses.
  • Spearheaded the implementation of an ERP system that streamlined operations, resulting in a 23% improvement of overall efficiency.

Affiliations

  • Project Management Institute (PMI)
  • Scrum Alliance Membership
  • SAP Community Network
  • Agile Alliance
  • Certified Agile Leadership Association (CALA)
  • National Association of Social Workers
  • Association of Enterprise Architects (AEA)
  • Society of Women Engineers
  • AI and Data Science for Business Leaders
  • Lions Club

Certifications

  • Certified ScrumMaster (CSM)
  • Oracle Certified Professional (OCP) in Database Administration
  • Oracle Cloud Infrastructure (OCI) Foundations Certification
  • Certified Information Security Manager (CISM)
  • Salesforce
  • Microsoft Certified: Azure Administrator Associate
  • Certified Software Development Professional (CSDP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Google Professional Cloud DevOps Engineer

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