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Skills

  • MS Office
  • CRM platforms usage
  • Relationship development
  • Industry best practices for website management
  • Regulatory compliance
  • Collaboration with web development teams
  • Standard equipment
  • Data-driven decision making
  • Process improvement
  • Automation of site maintenance

Work Experiences

  • Collaborated with multiple departments.
  • Removed damaged tiles, bricks, and mortar from surfaces in preparation for rebuilding.
  • Boosted site revenue by $12.
  • Collected waste and trash from job sites and placed it in refuse containers to keep job sites clean and organized.
  • Created automated responses to common queries.
  • Boosted site revenue by $17 through targeted ad placements and premium job listings during peak seasons.
  • Coordinated with outside vendors for site security updates.
  • Coordinated with outside vendors for site security updates, mitigating potential threats and increasing site uptime by 83% in 2018.
  • Assisted 14 customers daily.
  • Created a detailed onboarding guide for new visitors.

Summaries

  • Adept at leveraging live chat tools.
  • Boosted organic search traffic by 51% through SEO optimization.
  • Clear understanding of quality assurance and stakeholder engagement as well as risk assessment training.
  • Operates all types of hand tools, power tools, and Jira on a flexible schedule to meet physically demanding needs.
  • Operates forklifts, trowels, and paving machines in a safe manner.
  • Automated site maintenance processes.
  • Achieved 37% resolution within 8 days.
  • Dependable Job Site Assistant with 17 years of experience creating functional and decorative structures out of cement, bricks, and stones.
  • Reading and comprehending blueprints and schematics of structures is a skill.
  • Collaborative Job Site Assistant skilled in cross-functional teamwork.

Accomplishments

  • Implemented advanced CRM workflows, improving follow-up processes and increasing retention by 76% for recurring site users.
  • Successfully collaborated with cross-functional teams, including development and marketing, to streamline site features and improve user satisfaction by 18%.
  • Conducted site usability tests leading to the identification and resolution of 10 critical issues and enhancing overall user satisfaction by 60%.
  • Introduced effective task prioritization procedures, resulting in a 51% increase in operational efficiency within my team.
  • Played a pivotal role in ensuring SLA targets were consistently exceeded by working closely with support teams and resolving 17 user issues.
  • Revamped job posting content strategy, increasing post visibility and optimizing search indexing, leading to a 36% increase in applicant traffic.
  • Led SEM initiatives, improving organic search rankings and driving up traffic by 50%, leading to increased user acquisition.
  • Boosted the efficiency of job site maintenance and updates by integrating automated systems, reducing manual intervention time by 65% hours monthly.
  • Collaborated with team of 7 in the development of initiative.
  • Implemented automation of site maintenance tasks, reducing manual workload by 78% and increasing overall task efficiency.

Affiliations

  • Affiliate Marketing Professional Association
  • National Association of Job Seekers (NAJS)
  • Association of Internet Technology Professionals (AITP)
  • Association for Supply Chain Management (APICS)
  • Customer Experience Professionals Association (CXPA)
  • Information Architecture Institute
  • Lions Club
  • Rotary International
  • International Association of Privacy Professionals (IAPP)
  • Association for Computing Machinery Special Interest Group on Accessible Computing (ACM SIGACCESS)

Certifications

  • Google Workspace Admin Certification - 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Ads Certification, Google
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Information Technology Project Manager (CITPM) - Harbor & Co.
  • Social Media Certification - HubSpot Academy
  • CompTIA Network+
  • Certified Public Accountant (CPA)

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