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Skills

  • Relationship development
  • Project organization
  • Operational improvement
  • Workload balancing
  • Client-facing skills
  • Budgets
  • Cross-Team Communication
  • New Hire Onboarding
  • Supervision
  • Customer service

Work Experiences

  • Achieved improvements by 2018.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Coached cleaning team members on-site.
  • Conducted thorough inspections at 4 client facilities per week.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 65% improvement in job fulfillment rates.
  • Boosted contract renewal rates by 39%.
  • Was in charge of the facility's day-to-day operations.
  • Was in charge of scheduling, training, and performance monitoring for 9 employees.

Summaries

  • Expertise in identifying and eliminating safety hazards with a proven track record.
  • Achieved key reductions in cleaning supply shortages by optimizing inventory management and procurement processes, reducing stockouts by 65%.
  • Achieved total annual savings of $3 for cleaning operations.
  • Consistently supervised cleaning staff while ensuring seamless integration with management's operational goals, allowing for lower disruption and a smoother workflow.
  • Achieved a 43% increase in client satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Awarded Excellence Award in 2016.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently delivered high-performance results.
  • Achieved 32% increased compliance with safety protocols through regularly scheduled training sessions, and hands-on demonstration of best safety practices.

Accomplishments

  • Reorganized team schedules based on productivity data, resulting in a 39% increase in shift efficiency.
  • Reduced customer complaint rate by 39% following a review of cleaning compliance and quality procedures.
  • Designed and implemented an inspection checklist that ensured 48% % adherence to job-specific cleaning protocols.
  • Led the effort in converting cleaning protocols to sustainable methods using eco-friendly products, cutting harmful chemical usage by 23%.
  • Reduced team overtime costs by 77% by optimizing task delegation and monitoring time management.
  • Developed and maintained team rotational schedules, ensuring consistent coverage and balancing workloads for 18 team members.
  • Coordinated with the team during crisis situations such as flood and water damage, leading to a 23% faster cleanup response time.
  • Achieved full compliance with ITIL health and safety standards while overseeing cleanups at Miscellaneous.
  • Investigated and quickly resolved client complaints regarding service quality, reducing recurring issues by 68% %.
  • Trained and upskilled team members on the latest cleaning technologies and equipment, leading to a 62% improvement in job efficiency.

Affiliations

  • Certified Healthcare Environmental Services Professional (CHESP)
  • Freemason
  • Facility Services Management Association (FSMA)
  • Certified Professional Supervisor (CPS) - Cleaning Management Institute
  • Global Biorenewable Cleaning Solutions Network
  • Professional Cleaning Credential through ServiceNow
  • Local Green Cleaning Enthusiast Clubs and Networks
  • Building and Environment Management Institute (BEMI)
  • Regional Janitorial and Facilities Leadership Association Columbus
  • NSF International Sustainability Member

Certifications

  • COVID-19 Training and Safety Best Practices Certificate (BSCAI)
  • Certified Public Accountant
  • Leadership in Energy and Environmental Design (LEED) Green Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Conflict Resolution & Team Building Certification (Professional Development Academy)
  • Time Management Techniques for Supervisors (LinkedIn Learning)
  • Team Communication and Leadership Skills Training (Dale Carnegie)
  • Sustainable Waste Management Certification (Green Education Foundation)

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