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Skills

  • Mechanical Issue Identification
  • Inventory cost control
  • Customer relations management
  • Budgets
  • Business operations
  • Client-facing skills
  • Supervision
  • Cross-Team Communication
  • Data-driven decision making
  • Deep cleaning expertise

Work Experiences

  • Was in charge of the facility's day-to-day operations.
  • Boosted team morale and productivity.
  • Conducted thorough inspections at 4 client facilities per week.
  • Achieved a 65% improvement in job fulfillment rates.
  • Looked for industry trends on social media and through online sources.
  • Conducted thorough inspections at 13 client facilities per week, ensuring that cleaning standards met contractual obligations consistently.
  • Boosted team morale and productivity by creating a monthly employee award system that recognized excellence in cleaning accuracy and speed.
  • Collaborated with the management team.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Addressed flood damage.

Summaries

  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Cleaning Team Leader proficient in increasing efficiency.
  • Awarded Excellence Award in 2016.
  • Cleaning Team Leader with 14 years of successful client relations and project management experience.
  • Achieved zero violations during initiative audits.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 21% accident reduction.
  • Achieved a 43% increase in client satisfaction by implementing a new performance tracking and feedback system for cleaning operations.
  • Achieved 32% increased compliance with safety protocols through regularly scheduled training sessions, and hands-on demonstration of best safety practices.

Accomplishments

  • Achieved full compliance with ITIL health and safety standards while overseeing cleanups at Miscellaneous.
  • Performed monthly team performance assessments, resulting in improved cleaning quality and employee output by 72% %.
  • Maintained high levels of client satisfaction by implementing a post-cleaning quality check procedure, boosting ratings by 36% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated multi-disciplinary teams to carry out large-scale cleaning operations at Chicago, consistently meeting client deadlines.
  • Designed and implemented an inspection checklist that ensured 48% % adherence to job-specific cleaning protocols.
  • Utilized real-time data monitoring to adjust cleaning schedules, achieving a 21% increase in cleaning efficiency across 2 locations.
  • Successfully led the cleanup team during a major regional event at Denver, completing all tasks ahead of schedule and under budget.
  • Effectively managed a cleaning team of 8 employees, ensuring shifts were fully staffed and project timelines were met consistently.
  • Implemented a comprehensive training program that improved new employee integration and cut team turnover by 22%.

Affiliations

  • Project Management Institute
  • Lions Club
  • Freemason
  • American Society of Safety Professionals
  • Workplace Hazard Mitigation and Safety Council
  • Building and Environment Management Institute (BEMI)
  • American Medical Informatics Association
  • Certified Healthcare Environmental Services Professional (CHESP)
  • International Association of Administrative Professionals
  • Jaycees

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • COVID-19 Training and Safety Best Practices Certificate (BSCAI)
  • Certified Cleaning Supervisor (Building Service Contractors Association International - BSCAI)
  • Mobile Workforce Management Software Mastery Training
  • CompTIA A+ Technician
  • Advanced Workplace Safety Certificate (National Safety Council - NSC)
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • CPR and First Aid Certification
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)

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