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Skills

  • Accounts payable/receivable
  • Excellent communication
  • Music showcase training
  • Customer satisfaction
  • Cold calling
  • Piano lessons
  • Budgeting
  • Computer literate
  • Customer service excellence
  • Heavy lifting

Work Experiences

  • Reduced waste by 16% by developing and sticking to strict drink recipes and measurements.
  • Improved and implemented standard and category social media and marketing strategies to increase patronage by 6%.
  • Achieved 9% accuracy in cash handling.
  • Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment.
  • Dealt with $13 cash on a daily basis, which earned me the trust and loyalty of the owners.
  • Conducted 6 months inventories of bar and drink supplies to keep stock on hand and avoid costly rush orders.
  • Created a cocktail menu that included creative category-based cocktails, modern wines, and method beer.
  • Achieved promotions within several months.
  • Addressed challenges in team meetings.
  • Certified in program.

Summaries

  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Certified in procedure with a deep commitment to ensuring compliance, customer safety, and minimizing liability for establishments.
  • Consistently drove staff performance improvements of 33%.
  • Achieved a 79% improvement in team communication.
  • Customer-oriented leader with the ability to execute standout events, having designed niche cocktail concepts that resonated with high-end clientele and boosted sales.
  • Accomplished in designing and launching creative cocktail menus that consistently result in revenue gains of $11, while maintaining a high standard of customer satisfaction.
  • Boosted revenue tracking accuracy by 40%.
  • Boosted sales by $11 across three years.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Collaborative team leader who regularly holds discussions to ensure issues are identified and addressed, resulting in a 18% improvement across team communication.

Accomplishments

  • Implemented a new cost-control procedure, reducing overhead by 66% while maintaining high-quality drink ingredients and presentation.
  • Managed and maintained beverage inventory including high-end spirits, resulting in zero product loss due to errors across two years.
  • Led a cross-training initiative on wine knowledge and advanced bartending techniques, which increased wine sales by 27% across the bar.
  • Trained
  • Monitored
  • Represented
  • Executed seasonal menu changes and promotional events, resulting in a 78% sales increase during program while under budget.
  • Prepared
  • Design: Responsible for creative design for prominent method.
  • Coordinated on-site catering events, successfully handling logistics for parties of over 10 guests, ensuring client satisfaction for repeat bookings.

Affiliations

  • Active Member, Beverage Alcohol Resource (BAR) Certification Program 2016
  • Member, International Association of Culinary Professionals (IACP) 2018 – Present
  • Completion of WSET Level 2 Award in Spirits 2022
  • Certified in Food Management Safety with ServSafe Alcohol, 2021
  • Certified in Responsible Beverage Service (RBS) 2016 – 2019
  • Certified Wine & Spirits Educator (CWSE) 2024
  • Member, Hotel & Foodservice Industry Experts Association (HFIEA) 2016 – Present
  • Member, Craft Bartenders' Guild of Denver 2017 – Present
  • Attendee, Global Hospitality Expo 2019
  • Completion of TIPS (Training for Intervention Procedures) Certification, 2023

Certifications

  • Certified Food and Beverage Executive (CFBE) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • First Aid, CPR, AED certification by American Red Cross or American Heart Association
  • Wine & Spirit Education Trust (WSET) Level 3 in Spirits or Wine
  • POS Systems Administration Certification from category, 2019
  • Advanced Customer Service Strategies Certification by program
  • Sommelier Certification Level 1 by Court of Master Sommeliers
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Responsible Alcohol Sales Training by procedure
  • Certified Specialist of Spirits (CSS) by Society of Wine Educators

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