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Skills

  • Medication dispensing
  • Training and development
  • Seasoned in medical clinical procedures
  • Facilitation of team-building workshops
  • Pharmacy operations management
  • Data-driven decision-making using healthcare analytics
  • Program compliance with federal healthcare standards
  • Accreditation coordination
  • Financial reporting and expense forecasting
  • Auditing therapy and documentation systems

Work Experiences

  • Achieved results within 2024.
  • Scheduled providers according to the needs of the patients to make efficient use of resources.
  • Oversaw patient care, human resources, and the implementation of program policies and procedures for a company with 2 employees.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Achieved annual cost savings of $14.
  • Authored the facility’s first Rehab Program Manager manual.
  • Kept track of staff licensing requirements in order to achieve 10% regulatory compliance.
  • Authored the facility’s first Rehab Program Manager manual, which improved onboarding and ensured new hires met competency within several months.
  • Increased patient satisfaction by 14% within the past year.
  • Completed random chart audits in standard and reported the results to Rehab Program Manager.

Summaries

  • Achieved 61% faster recovery.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Concerns about the facility were quickly addressed, patients were cared for, and staff certification was monitored.
  • Achieved 47% improvement in patient satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Rehab Program Manager with 11 years of experience caring for patients in metric rehab settings.
  • Rehab Program Manager is a multi-talented Rehab Program Manager who is consistently rewarded for planning and operational improvements.
  • Achieved cost savings of $16 annually.

Accomplishments

  • Implemented innovative Tableau across rehab programs, saving 3 hours of manual therapist workload per week.
  • Collaborated with IT team to upgrade scheduling software, improving patient appointment adherence by 59%.
  • Successfully led the integration of Asana, improving documentation processing speed by 45% and lowering administrative workload.
  • Incorporated multilingual services in patient communication protocols, increasing access to care for Japanese speakers by 22%.
  • Designed and led staff training on project management, leading to 39% compliance improvement in safety and care protocols.
  • Reduced staff turnover by 51% by developing targeted professional development and training initiatives for rehabilitation staff.
  • Supervised a 4-person rehab team, fostering collaboration and professional growth, resulting in a 71% decrease in employee turnover.
  • Initiated patient feedback collection process that drove continuous improvement in therapy outcomes, increasing efficiency by 29%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led successful accreditation review resulting in the program’s compliance with framework for 15 consecutive years.

Affiliations

  • International Society of Physical and Rehabilitation Medicine (ISPRM)
  • Rotary International
  • Toastmasters
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Physical Therapy Association (APTA)
  • Association of Rehabilitation Nurses (ARN)
  • Council for Disability Awareness (CDA)
  • International Association of Administrative Professionals

Certifications

  • ServSafe
  • Project Management Professional (PMP)
  • Certified Alzheimer Caregiver (CAC)
  • Accredited Case Manager (ACM)
  • Certified Rehabilitation Counselor (CRC)
  • Google Certified Professional Cloud Architect
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Certified Pediatric Neuropsychologist (CPN)
  • Basic Life Support (BLS) Certification
  • American Board of Physical Therapy Specialties (ABPTS) Certification

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