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Skills

  • Multidisciplinary team collaboration
  • Compliance with healthcare regulations and therapy documentation standards
  • Therapy programs
  • Insurance coordination to expedite approvals and reduce delays
  • Inventory and restocking
  • Functional independence improvement tracking
  • Achieving patient volume growth through strategic initiatives
  • Drug utilization review
  • Training and mentoring
  • Multidisciplinary coordination for complex case management

Work Experiences

  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Increased patient satisfaction by 14% within the past year.
  • Oversaw patient care, human resources, and the implementation of program policies and procedures for a company with 2 employees.
  • Achieved 51% increase in service utilization.
  • Attracted an additional 40% of clientele.
  • Changed operational, marketing, and staffing resources to meet financial objectives.
  • Achieved results within 2024.
  • Carried out and followed policies pertaining to patient admission, care, and records in order to maintain high standards for all patients and their families.
  • Avoided potential fines of up to $10.
  • Maintained a safe environment for the 11-patient facility by spearheaded.

Summaries

  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Process improvement and project management experts.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Rehab Program Manager with 6 years of successful budget management and workflow optimization experience.
  • Achieved a 50% improvement in patient discharge rates.
  • Achieved a 29% reduction in patient length of stay.
  • Adept at driving performance outcomes.
  • Exceptional communicator and proven problem solver.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Rehab Program Manager with 11 years of experience caring for patients in metric rehab settings.

Accomplishments

  • Developed strategic plan to expand the facility’s specialty services, resulting in a 74% increase in referrals from specialized providers.
  • Expanded rehab therapy partnerships with category, driving up patient admissions by 44% and improving care coordination.
  • Introduced therapy-specific performance tracking metrics, leading to improved outcome reporting and a 69% increase in timely patient discharges.
  • Reduced patient readmission rates by 32% through the introduction of enhanced post-rehabilitation care protocols with a multidisciplinary team.
  • Collaborated with local metric to establish outreach rehab services, engaging 3 members and improving health outcomes.
  • Led a cross-functional team to implement a comprehensive tele-rehabilitation service, increasing clinic reach by 65% in framework.
  • Increased rehabilitation patient satisfaction scores by 62% after streamlining clinic workflows and enhancing service continuity.
  • Achieved President's Club recognition for the launch of a cutting-edge rehabilitation technology, contributing to a 48% improvement in patient mobility metrics.
  • Successfully led the integration of Asana, improving documentation processing speed by 45% and lowering administrative workload.
  • Collaborated with IT team to upgrade scheduling software, improving patient appointment adherence by 59%.

Affiliations

  • American Marketing Association
  • American Society of Neurorehabilitation (ASNR)
  • National Stroke Association
  • International Society of Physical and Rehabilitation Medicine (ISPRM)
  • Freemason
  • Toastmasters
  • National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR)
  • Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)
  • Academy of Spinal Cord Injury Professionals (ASCIP)
  • American Society of Safety Professionals

Certifications

  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Licensed Physical Therapist (LPT)
  • Certified Business Analysis Professional (CBAP)
  • Certified Occupational Therapy Assistant (COTA)
  • Certified Aging in Place Specialist (CAPS)
  • Certified Professional in Healthcare Quality (CPHQ)
  • CompTIA Network+
  • Accredited Case Manager (ACM)

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