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Skills

  • Time management
  • Sales expertise
  • Sales forecasting
  • Sale expertise
  • Appointment scheduling
  • Product knowledge
  • Fluency in process
  • Cold-calling
  • Data entry
  • Effective prospecting

Work Experiences

  • Was in charge of representing
  • Got better.
  • Client management software and computer dialing were two of my strong suits.
  • Contributed to the team's efforts by meeting daily sales goals of $11.
  • Raised the stakes.
  • Guided
  • Answered phones, took messages, and transferred calls to the correct people.
  • Kept track of customers' and potential customers' contact information.
  • Started it.
  • Met sales targets on a metric basis.

Summaries

  • Telemarketer who is passionate about providing excellent customer service.
  • Pleasant, punctual, dependable, and computer literate.
  • I enjoy working with people and forming cohesive, high-performing teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Within Customer Service, senior Telemarketer and outstanding performer in client relations and workflow optimization.
  • Professional in retail sales with experience in product placement and merchandising.
  • Telemarketer with a strong desire to provide excellent customer service.
  • 14 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Specializes in juggling multiple tasks at the same time.
  • Having the ability to build rapport with each customer.

Accomplishments

  • Sales: Consistently generated additional revenue through skilled sales techniques.
  • Secured
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Design: Responsible for creative design for prominent process.
  • Maintained
  • Supported
  • Consistently exceeded daily sales targets with an average of $17 in sales each day.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Ensured

Affiliations

  • Customer Service and Outsourcing Association
  • American Teleservices Association (ATA)
  • American Medical Informatics Association
  • Remote Work Telemarketers & Call Center Network
  • Call Center Network Group (CCNG)
  • Telemarketing Professionals Network
  • American Society of Safety Professionals
  • Certified Professional Salesperson (CPSP) via NASP
  • American Marketing Association
  • Society of Professional Telemarketers

Certifications

  • Certified Customer Experience Professional (CCXP)
  • Adobe Certified Expert (ACE) Workday
  • Fundamentals of Call Center Operations - Summit Group
  • Certified Sales Development Representative (SDR) - Sales Assembly
  • CompTIA Network+
  • Certified Sales and Marketing Specialist (CSMS)
  • Customer Retention Certification - Summit Group
  • Certified Sales Specialist (CSS)
  • Certified Protection Officer (CPO)
  • Cold Calling Mastery Certification - process

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