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Skills

  • Project management
  • Inventory management
  • Service agreements
  • Customer relationship management (CRM) expertise
  • Scheduling understanding
  • Customer relations
  • Cross-functional team leadership
  • CRM tools proficiency (Jira, SAP)
  • Performance evaluation and feedback delivery
  • KPIs (Key Performance Indicators) design and tracking

Work Experiences

  • Implemented effective sales techniques and increased product sales to over $13 in two years.
  • In the top 9% of employees for successful automated.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Trained 2 new salespeople each quarter.
  • Responded to customer calls in a timely and professional manner.
  • Was thorough and professional in my responses to all customer inquiries.
  • Meticulously and quickly documented all customer inquiries and comments.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Averaged 5 new customers per month, generating 11% of the team's revenue using the system approach.
  • Alerted management after spotting potential shoplifters.

Summaries

  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Within Customer Service, senior Senior Representative and outstanding performer in project management and performance reporting.
  • Senior Representative who has a track record of consistently exceeding sales targets.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Strengths in vendor management and cross-functional collaboration backed up by Customer Service training.
  • Senior Representative is an outgoing individual who excels at customer satisfaction and retention.
  • Dedicated to providing excellent customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Talented sales representative with a proven track record of generating leads and over 14 years of experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Managed 3 client onboarding projects simultaneously with a 33% success rate, consistently completing them in under the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revamped account management practices, achieving a 69% increase in overall client satisfaction scores.
  • Trained and mentored new representatives on sales and client relationship management, resulting in a 49% increase in team accuracy and efficiency.
  • Standardized client reporting templates, reducing preparation time by 55% while maintaining comprehensive data insights for client accounts.
  • Documented and resolved framework which led to process.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Proactively proposed a restructuring of CRM segmentations, improving client communication effectiveness and resulting in a 22% rise in engagement.
  • Championed the implementation of an automated reporting system that reduced manual entry errors by 22%, saving 4 work hours monthly.

Affiliations

  • American Medical Informatics Association
  • National Association of Social Workers
  • Strategic Account Management Association (SAMA)
  • Society of Workforce Planning Professionals (SWPP)
  • Project Management Institute
  • Association for Computing Machinery
  • Association for Investment Management and Research (AIMR)
  • Customer Service Institute of America (CSIA)
  • American Marketing Association
  • Lions Club

Certifications

  • Certified Scrum Master (CSM), 2020, Beacon Labs
  • ISO 9001:2015 Quality Management Certification, 2021, Meridian
  • Microsoft Office Specialist (MOS)
  • Alexa Developer Certification, standard, 2024
  • Certified Information Systems Auditor (CISA) 2020
  • Customer Service Representative Certificate
  • Professional in Business Analysis (PMI-PBA), 2020, Northwind
  • Customer Service Professional Certificate
  • Project Management Professional (PMP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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