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Skills

  • Regulatory compliance
  • Project organization
  • Onsite facility tours
  • Grant management and reporting
  • Relationship development
  • Budget management for community programs
  • Process improvement
  • Metric equipment
  • First Aid/CPR
  • Multidisciplinary team collaboration

Work Experiences

  • Educated families and members of the community about domestic violence and its effects on children.
  • Achieved a 28% improvement in overall wellbeing scores.
  • Achieved a 69% job placement rate.
  • Coordinated team development activities and trainings with senior case managers.
  • Looked for industry trends on social media and through online sources.
  • Advocated for marginalized youth, resulting in a 63% increase in access to educational and career development resources.
  • Achieved a 28% resolution rate.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted comprehensive needs assessments for underserved populations, securing 16 in grant funding to enhance service offerings.
  • Collaborated with local shelters, food banks, and employment centers to create a comprehensive service network, yielding a 63% success rate in achieving client self-sufficiency.

Summaries

  • Professional with over 18 years of experience working in the community to provide information on available programs.
  • Community Case Manager with 7 years of successful risk assessment and budget management experience.
  • Fluency in both Portuguese and Mandarin.
  • Client-focused approach.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Determined employee with 9 years of experience leading high-performing teams.
  • Achieved 75% fewer hospitalizations.
  • Achieved a 28% increase in client retention.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.

Accomplishments

  • Led a multi-agency initiative to streamline complex case handling, reducing redundancy and improving service outcomes by 24%.
  • Resolved product issue through consumer testing.
  • Facilitated monthly inter-agency briefings, ensuring efficient resource sharing and minimizing duplication in client service delivery.
  • Designed and conducted workshops on homelessness prevention strategies, training over 18 social workers in effective intervention techniques.
  • Spearheaded the implementation of targeted outreach events, driving service uptake by 78% among previously underserved communities.
  • Negotiated client advocacy agreements with municipal stakeholders, securing additional services for over 16 individuals within the community.
  • Trained colleagues on client risk assessment protocols, helping to improve overall case turnaround time by 57% days.
  • Created and monitored individual care plans for 10 clients, achieving measurable improvements in project management outcomes.
  • Revised data and reporting methodologies, achieving 16% accuracy in state-level funding applications and case tracking.
  • Secured a public health grant worth $3 to support new social services initiatives in at-risk communities.

Affiliations

  • National Council for Mental Wellbeing
  • National Caregiving Foundation
  • American Public Health Association (APHA)
  • International Association of Psychosocial Rehabilitation Services (IAPSRS)
  • Association for Supply Chain Management (APICS)
  • American Health Care Association (AHCA)
  • International Association of Administrative Professionals
  • Freemason
  • Coalition for Community Schools
  • American Society on Aging (ASA)

Certifications

  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Professional Life Coach (CPLC)
  • Fundamentals of Grant Management Certification
  • Certified Social Work Case Manager (C-SWCM)
  • Certified Rehabilitation Counselor (CRC)
  • SHRM Certified Professional (SHRM-CP)
  • Street Outreach Certification from Northwind
  • CompTIA Network+
  • Certified Nonprofit Professional (CNP)

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