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Skills

  • Communications
  • Product testing
  • Strong verbal communication
  • Team management
  • Process improvement
  • Dentrix proficiency
  • Administrative support
  • First Aid/CPR
  • Data Management
  • Interpersonal and written communication

Work Experiences

  • Won
  • Kept dental lab equipment in good working order by sanitizing surfaces and organizing tools, instruments, and framework equipment.
  • Developed a loyal patient following and retained 12 return patients by providing empathetic and caring service.
  • On-site training was provided by me.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Managed
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Invented
  • Worked with the parts department to get the parts I needed.
  • Had planned ahead.

Summaries

  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Sterilization procedures, performance reporting, and patient education are all skills that a confident individual has.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Dependable
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Pediatric Dental Assistant is articulate and driven to succeed.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a reward system for pediatric patients, resulting in increased cooperation and reduced treatment refusal by 47%.
  • Served as a liaison between parents and pediatric dentists, accurately conveying treatment plans and increasing compliance by 61%.
  • Used electronic dental record systems to document all pediatric patient procedures, ensuring compliance and accuracy in 2016.
  • Trained and mentored 9 newly hired Dental Assistants, improving team competency and reducing onboarding duration by 71%.
  • Reduced sterilization turnover times by 30% through efficient coordination of pediatric dental room and equipment preparation.
  • Revitalized the clinic's pediatric oral health newsletter, increasing parental engagement with preventive care tips by 47% within the past year.
  • Supported team to achieve process, helping to increase the clinic's overall patient satisfaction scores by 45% within one quarter.
  • Earned Scrum Master in dental radiography, improving quality of pediatric imaging and decreasing retake rates by 28%.
  • Educated parents on pediatric oral health practices, which led to a 69% rise in preventive care visits within 2020.

Affiliations

  • Completed OSHA Compliance and Infection Control for Pediatric Dentistry, 2017
  • Member, International Association of Pediatric Dentistry (IAPD), 2017 - Present
  • Member, Pediatric Dental Assistant Certification Program via Ironclad Systems, leading towards expanded roles in care
  • Member, American Academy of Dental Sleep Medicine (AADSM), specializing in child-specific protocols
  • Attendee, Annual Certification Workshop for Dental Sealant Application, 2022
  • Presenter, 2020 Annual Pediatrics Dental Symposium, covering conflict resolution between parents and dental teams
  • Member, Society for Pediatric Sedation (SPS), committed to enhanced patient comfort in pediatric dentistry
  • Attended 2016 Dental Anxiety Mitigation Workshop for Children, Columbus
  • Volunteer, Atlanta-based Dental for Families Initiative, dedicated to pediatric dental outreach
  • Certified in Radiology Techniques for Dental Assistants, 11 hours of training, Tableau specialization

Certifications

  • Certified Ethylene Oxide (EtO) Sterilization Technician – framework
  • Microsoft Certified Systems Engineer (MCSE)
  • OSHA Dental Office Safety Certification – Ironclad Systems
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Orthodontic Technician (COT) – Dental Assisting National Board (DANB)
  • CPR/AED Certification, procedure
  • Behavior Management in Pediatric Dentistry Certification – Northwind
  • Basic Life Support (BLS) Certification – American Heart Association (AHA)
  • CompTIA A+ Technician

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