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Skills

  • Accuracy in data processing
  • MS Office
  • Personnel recruitment
  • Applicant Tracking System (ATS) management
  • Audit readiness and compliance
  • Compensation and benefits
  • Client and stakeholder communication
  • Labor negotiations
  • Interdepartmental coordination
  • Credentialing process management

Work Experiences

  • Reduced workers' compensation claims by implementing a corporate safety training program.
  • Achieved 23% reduction in processing delays.
  • Improved HR efficiency, coordinated new hire orientations, and assisted 4 new employees with onboarding and training.
  • Achieved a 51% improvement in customer satisfaction scores.
  • Adhered to Seattle and national guidelines.
  • Oversaw the onboarding and training of over 8 new initiative employees, ensuring that the company's operations ran smoothly and that production was efficient with qualified candidates every year.
  • Collaborated with HR and compliance teams.
  • Achieved a 19% provider retention rate.
  • Collaborated with managers to ensure that organizational policies were followed, by clarifying information and suggesting necessary changes.
  • Avoided potential penalties of up to $12.

Summaries

  • Exceptional at bridging the gap between labor and management to achieve goals.
  • Strong track record of enhancing collaboration and consensus in a variety of Miscellaneous company settings.
  • Accomplished Credentialing Supervisor with 8+ years of experience leading credentialing teams and reducing provider enrollment processing times by 53%.
  • Achieved team productivity improvements of 82%.
  • Achieved substantial time savings.
  • Achieved a 69% decrease in backlog.
  • Adept at overseeing credentialing.
  • Human Resources executive with a wide range of skills who has been successful in cutting costs and raising the company's profile in the job market.
  • Adhered to state and federal credentialing standards.
  • Achieved a 16% reduction in credentialing errors.

Accomplishments

  • Partnered with HR to align credentialing with new organizational policies, ensuring 100% compliance with updated internal guidelines.
  • Documented and resolved system which led to standard.
  • Enabled smoother interdepartmental coordination by implementing weekly cross-functional meetings, reducing provider complaints by 76%.
  • Managed an initiative that reduced provider verification time by 60%, leading to faster provider onboarding and increased service capacity.
  • Formulated strategies for resolving escalated issues, which improved resolution time by 10 hours and reduced customer complaints by 27%.
  • Trained credentialing staff on regulatory updates, improving industry-specific compliance score by 39% in the most recent internal audit.
  • Resolved a backlog of over 14 overdue credentialing files, restoring normal workflow and preventing potential lapses in provider certification.
  • Facilitated team performance evaluations and personalized coaching, increasing team productivity by 41% year-over-year.
  • Reduced overall credentialing processing time by 50% by optimizing workflows and implementing continuous process improvements.
  • Coordinated with state licensing boards, decreasing lag time in license renewals by 12 weeks by simplifying documentation requirements.

Affiliations

  • American Academy of Professional Coders (AAPC)
  • Association for Advancing Physician and Provider Recruitment (AAPPR)
  • Certified Health Data Analyst (CHDA) by AHIMA
  • American Society for Healthcare Human Resources Administration (ASHHRA)
  • American Organization for Nursing Leadership (AONL)
  • Credentialing and Privileging Certification by NAMSS
  • American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • National Association Medical Staff Services (NAMSS)
  • National Credentialing Forum (NCF)
  • Society of Women Engineers

Certifications

  • Compliance and Ethics Program Certificate by method
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Green Belt Certification
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Credentialing (CPC)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Risk Management in Healthcare Certification
  • HIPAA Compliance Certification
  • Medical Quality Assurance Certification

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