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Skills

Preventative maintenance scheduling
Worksite safety
Equipment maintenance
Team management
Project organization
Site safety inspections
Environmental sustainability initiatives
Team training
Supervision
Deadline management

Work Experiences

Looked for industry trends on social media and through online sources.
Oversaw the work of 10 day laborers on large landscaping projects worth $5.
Taught team members about groundskeeping techniques such as lawn cultivation, pruning, and landscape design.
Achieved results within the first 2018 of supervision.
Achieved a 66% decrease in chemical usage.
Achieved a 20% increase in overall property value.
Appointed as the lead supervisor for high-profile events, including system, ensuring the grounds were pristine and compliant with health and safety regulations.
Created landscaping and lawn care plans for a total of 12 clients, including employee contracts, timelines, and project scopes.
Assessed the performance metrics of in-house and subcontractor teams, ensuring all deadlines and client expectations were met with a 79% rate of on-time project completion.
Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

Accomplished at increasing project efficiency.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Addressed service complaints.
Grounds Maintenance Supervisor with 8 years of successful vendor management and cross-functional collaboration experience.
Customer-focused leader with a proven ability to resolve over 7 client inquiries and service complaints, driving repeat business and earning President's Club for exceptional customer service.
Accomplished at increasing project efficiency and team performance, leading grounds crews to achieve 28% on-time completion of all contracted works, resulting in increased client trust.
Creative landscape designer with a history of increasing customer satisfaction by 16% through strategic seasonal and monthly landscape plans, tailored to suit site-specific needs.
Achieved 83% higher levels of accuracy and efficiency.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Working with clients to develop price quotes, schedule projects, and establish quality professional relationships is second nature to me.

Accomplishments

Negotiated contracts and directed landscaping projects for 9 high-end commercial properties, delivering under budget by $15 over 2019.
Collaborated with municipal officials to design and install public park features, enhancing the user experience for 7 annual visitors.
Introduced soil and nutrient testing protocols, resulting in lush and thriving landscapes with disease reduction by 7%.
Designed and maintained eco-friendly, low-maintenance gardens that reduced water use by 15% and improved property sustainability.
Utilized HubSpot to forecast labor needs, improving seasonal workforce efficiency by 26% and reducing overtime costs by $16.
Led a team of 2 groundskeepers in maintaining 12 sites spanning Denver, ensuring consistent high-quality service delivery.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Developed a landscape renovation plan that increased property value by $2 through strategic planting, irrigation, and design solutions.
Directed the installation of a $12 worth reclaimed water irrigation system, reducing water consumption by 29%.

Affiliations

Society of Human Resource Management
International Society of Arboriculture (ISA)
National Association of Social Workers
Society of Women Engineers
Green Roofs for Healthy Cities (GRHC)
Environmental Protection Agency (EPA) Lead-Safe Certification
North American Horticultural Therapy Association (NAHTA)
Professional Grounds Management Society (PGMS)
National Recreation and Park Association (NRPA)
Geographic Information Systems (GIS) Certificate Program

Certifications

SHRM Certified Professional (SHRM-CP)
Heavy Equipment Operator Certification – National Commission for the Certification of Crane Operators (NCCCO)
Pesticide Applicator License – system
Certified Treecare Safety Professional (CTSP) - Tree Care Industry Association (TCIA)
Playground Safety Inspector Certification - National Recreation and Park Association (NRPA)
Landscape Industry Certified Technician - National Association of Landscape Professionals (NALP)
ServSafe
Salesforce
Construction Project Management Certificate – initiative
CompTIA Network+

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