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Skills

  • Process improvement
  • Capital raising and investment negotiations
  • Team building
  • Key account management
  • Vendor relationship management
  • Staff development plans
  • Cross-functional team collaboration
  • Customer engagement strategy
  • Leadership training
  • Business operations

Work Experiences

  • Training manuals, multimedia visual aids, and other educational materials were organized and edited by me.
  • Assembled cross-functional bid teams.
  • Planned the company's annual summer and holiday events, as well as team-building training initiatives.
  • Was in charge of all coaching, training, and performance improvement activities for exempt employees.
  • Achieved Excellence Award in 2018.
  • Achieved Innovation Award for integrating innovative sales techniques.
  • Created surveys to identify training needs based on projected production processes and changes.
  • Championed the creation of targeted marketing campaigns in collaboration with the marketing team, resulting in 71% growth in inbound leads.
  • Applied consultative selling techniques with key enterprise clients, resulting in $17 in new contracts and 46% growth in the enterprise sector.
  • Drove departmental performance and service level achievement through focused team operational reviews, structured coaching, and managing to enterprise targets.

Summaries

  • Achieved results within 13 months.
  • Exceptionally effective at educating people of all skill levels.
  • Looking for a new position where I can apply my 18 years of experience in training and program leadership to help the organization succeed from within.
  • Achieved 54% revenue retention.
  • Achieved a 20% boost in customer lifetime value.
  • Achieved consistent revenue growth year-over-year.
  • Added $7 in new revenue.
  • Accomplished in leading successful market strategies that delivered $6 in new business in Atlanta, rapidly establishing market presence.
  • Expert in developing curricula and training programs that are aligned with clients' strategic goals, mission, and vision, as well as continuously looking for ways to improve service delivery.
  • Achieved over 18% alignment with actual revenues.

Accomplishments

  • Partnered with engineering to streamline portfolio management, resulting in a 62% enhancement in asset performance year-over-year.
  • Secured over $13 in venture capital, enabling expansion into system, which generated a 36% growth in category within one year.
  • Analyzed, identified, and capitalized on new business trends in Miscellaneous, securing $18 in early-stage investments across method.
  • Revamped the client contract negotiation framework, resulting in a 53% higher deal closure rate and a 17% reduction in negotiation time.
  • Led industry expos and presented the company value proposition, generating over 12 qualified leads per event, feeding a robust sales pipeline.
  • Built and maintained relationships with high-profile clients, contributing to 19% customer lifetime value improvement across the portfolio.
  • Negotiated and closed $9 in high-value contracts across 16 industry sectors, expanding market penetration and increasing annual revenue by 68%.
  • Built strategic relationships with process that resulted in a 22% acceleration of deal pipeline growth and deal closure rate improvements.
  • Developed sales scripts and training materials that enhanced team performance, helping sales teams reach targets 21% sooner than forecasted.
  • Orchestrated high-profile contract renegotiations that saved $8 in redundant costs and restored 29% profit margins on legacy agreements.

Affiliations

  • International Council of Nurses
  • Association for Strategic Planning (ASP)
  • Institute for Mergers, Acquisitions, and Alliances (IMAA)
  • Business Development Professionals Network
  • Society of Women Engineers
  • Corporate Connections - Entrepreneurs Network
  • Network of Business Innovation (NBI)
  • Strategic Account Management Association (SAMA)
  • Jaycees
  • Sales Enablement Society

Certifications

  • Certified Public Accountant (CPA)
  • Certified Partner Relationship Manager (CPRM) - process
  • Sales Leadership & Performance Certification - program
  • Project Management Professional (PMP)
  • Certified Executive Leadership Coach - framework
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Executive Program in Business Strategy - initiative
  • ServSafe
  • Google Certified Professional Cloud Architect

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