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Skills

  • Pharmaceutical waste management
  • Confidentiality and HIPAA
  • Insurance claim dispute resolution
  • Customer service and patient care
  • Drug utilization review
  • Multitasking in a fast-paced environment
  • Compounding skills
  • Inventory reduction strategies
  • DEA regulatory compliance
  • OSHA safety compliance

Work Experiences

  • Contacted patients for recalls.
  • New procedure and metric guidelines were implemented, reducing administrative errors from 15% to 5%.
  • Implemented data analysis and quality assurance to protect financial and patient data and reduce the risk of data breaches.
  • Assisted over 12 patients per day.
  • Administered Six Sigma-approved training sessions.
  • Collaborated with interdisciplinary teams to update the formulary, eliminating outdated medications and improving patient safety.
  • Achieved successful reimbursement of $130,000 in disputed claims.
  • Collaborated with IT.
  • Vaccinated patients to protect them from diseases such as influenza, pneumonia, and others.
  • Achieved results in the first 18 months.

Summaries

  • Achieved full regulatory compliance.
  • Patients were informed about medication side effects, contraindications, and benefits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with 6 years of experience processing and filling prescriptions, counseling patients, and responding quickly to minor illnesses.
  • Costs were consistently reduced while profits were increased.
  • Strengths in strategic planning and performance reporting backed up by Miscellaneous training.
  • Achieved high scores in quarterly inspections of controlled substances.
  • Within Miscellaneous, senior Pharmacy Technologist and outstanding performer in vendor management and cross-functional collaboration.
  • Oversee process pharmacy operations to meet operational goals and fill over 9 orders per day.
  • Adaptable Pharmacy Technologist with demonstrated success in reducing prescription filling time by 35% without sacrificing accuracy or adherence to safety protocols.

Accomplishments

  • Revamped controlled substance logging processes, aligning with DEA regulations and decreasing misfiled reports by 66%.
  • Documented and resolved metric which led to procedure.
  • Collaborated with a multi-disciplinary team to develop a patient-focused medication adherence program, reducing missed doses by 46%
  • Worked alongside insurance providers and manufacturers to secure patient assistance for specialty medications, resulting in 2 savings for customers.
  • Assisted in setting up automated blister packing systems, improving efficiency and reducing manual handling time for high-volume prescriptions.
  • Led the inventory cycle count process, achieving a 54% accuracy rate in pharmaceutical stock records.
  • Led a patient feedback initiative that increased satisfaction scores by 80% through service improvements.
  • Conducted regular audits of controlled substances to ensure DEA regulatory compliance and control discrepancies within tolerance levels.
  • Reduced average prescription fill time by the past year% by optimizing workflow and training staff on best practices.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Women Engineers
  • Institute for Safe Medication Practices (ISMP)
  • Certified Pharmacy Technician (CPhT) 2017
  • Society of Pharmacy Technicians Chicago
  • Oncology Pharmacy Specialist (BCOP) Certification 2019
  • American Medical Informatics Association
  • Society for Clinical Research Associates (SOCRA)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Freemason

Certifications

  • Certification in Controlled Substance Handling – DEA & FDA-Aligned Training
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Continuous Quality Improvement (CQI) in Pharmacy – 2020
  • Pharmaceutical Law and Ethics Certification – Harbor & Co., 2022
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Pharmacy Informatics Specialist (CPIS) – 2015, Brightline
  • Certified Business Analysis Professional (CBAP)

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