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Skills

  • Goal-setting and performance tracking
  • Team building
  • Project organization
  • KPI monitoring (ATV, UPT, Conversion Rate)
  • Supervision
  • Collaborative team-building
  • First Aid/CPR
  • Loyalty program development and optimization
  • A/B testing for promotional campaigns
  • Promotions and specials

Work Experiences

  • Successfully boosted my reputation within the Columbus community by developing professional relationships with local influencers.
  • Achieved a 61% boost in Power BI's sales.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Achieved better-stocked shelves.
  • Coached a 4-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Worked directly with 15 customers per shift to build relationships and increase 11% customer satisfaction.
  • Achieved results during the busiest retail months of 2024.
  • Analyzed data, including profit and loss statements, to create a store budget, reducing costs by 10% over the course of 2015.
  • Achieved a 79% growth in new customer acquisitions.

Summaries

  • Proactive retail manager with experience in sales forecasting and inventory management.
  • Weekends and evenings are available 12 hours per week.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Professional in retail sales with experience in product placement and merchandising.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Over 13 years of experience as a successful retail sales manager, boosting performance momentum and exceeding sales quotas.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Pursuing a similar position that requires a well-qualified individual with knowledge of merchandising strategies.

Accomplishments

  • Organized on-the-job training sessions for new hires, leading to a reduction in onboarding time by 6 weeks and increasing employee retention by 77%.
  • Developed a referral program for existing customers, contributing to a 49% growth in new customer accounts.
  • Reduced inventory shrinkage by 75% through improved security measures and more accurate inventory tracking.
  • Achieved PMP, resulting in implementation of best sales practices that improved upsell rates by 79%.
  • Introduced and enforced daily sales goals resulting in a 28% increase in team productivity within 14 weeks.
  • Reduced labor turnover by 62% through improved leadership feedback, one-on-one coaching, and rewarding high performance.
  • Collaborated with district managers to improve store merchandising, leading to a 79% increase in foot traffic during peak shopping hours.
  • Monitored staff adherence to health and safety checks, leading to a 22% reduction in workplace incidents.
  • Played a key role in forecasting product demands for framework season, reducing stockouts by 71%.
  • Managed excessive stock inventory issues by developing and enforcing a new ordering system, resulting in a 52% reduction in overstocks over 18 quarters.

Affiliations

  • Association for Talent Development (ATD) - Utilized resources to create robust employee onboarding and continuous training programs.
  • Society of Human Resource Management
  • Project Management Institute (PMI) - Applied project management methodologies to streamline promotional launches and inventory tracking.
  • International Association of Business Communicators (IABC) - Enhanced skills in team communication, essential for improving team motivation and leadership.
  • Rotary International
  • Toastmasters
  • International Customer Service Association (ICSA) - Collaborated with peers to develop strategies for maximizing customer experience and loyalty.
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Institute of Leadership and Management (ILM) - Participated in leadership development courses, building stronger, more dynamic retail teams.

Certifications

  • ServSafe
  • Retail Sales Management Certified from Summit Group
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Key Performance Indicator (KPI) Specialist
  • Certified Marketing Operations Professional (CMOP)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Shift Supervisory Certification from Ironclad Systems
  • Certified Customer Complaint Resolution Specialist (CCRS)

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