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Skills

  • Customer service excellence
  • Dinner service planning
  • Supervision
  • Strong verbal communication
  • Project management
  • Project organization
  • Pricing tool development
  • Communications
  • RFI Scanners
  • Conflict resolution and mediation

Work Experiences

  • Planned and led a variety of small and large group activities, such as procedure, method, and system.
  • Supervised and monitored recreation center activities such as ball sports, games, field trips, and basic leisure classes, and patiently taught team and individual game and activity rules.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Created events and programs that took into account participants' needs, abilities, and interests.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Organized and supervised play and recreational activities for children and adults, as well as keeping recreational areas neat, clean, safe, and inviting at parks and playgrounds.
  • Looked for signs of physical distress among the participants and provided assistance, such as stopping activities and administering basic medical care.
  • Led physical sports and games and spearheaded peer socialization for children and young adults with various disabilities.
  • Achieved a 46% compliance score during annual audits.
  • Achieved Employee of the Year/program recognition for sustainability practices.

Summaries

  • People-person with strong communication skills, a positive attitude, and a methodical approach to program management.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Dedicated to creating inclusive, affirming environments where people can achieve their goals while having fun.
  • System, process, and procedure are all available.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Set up, promote, and manage a variety of activities for members of the standard community.
  • Successful in promoting and directing framework participants in a variety of activities.
  • Strategic thinker with expertise in vendor management.
  • Ready to apply 10 years of experience to a new and difficult role.
  • Recreation Aide with cross-functional collaboration and process improvement abilities.

Accomplishments

  • Resolved product issue through consumer testing.
  • Monitored compliance with safety protocols, supporting a 20% reduction in accident claims over 18 months.
  • Successfully handled participant complaints and resolved incidents efficiently, maintaining a 40% satisfaction rate in service feedback.
  • Collaboratively developed and implemented the emergency preparedness plan for recreational activities, reducing safety incidents by 35%.
  • Introduced a streamlined registration and enrollment process for fitness programs, which increased overall enrollment by 69% over one year.
  • Led community outreach programs that resulted in an attendance increase of 61% for annual events, improving community visibility.
  • Documented and resolved program which led to framework.
  • Participated in community outreach efforts to promote recreational programs, resulting in an increase of enrollment by 53% over one year.
  • Optimized facility scheduling and resource allocation, reducing conflicts and improving efficiency by 21%, accommodating 4 more events annually.
  • Assisted in the implementation of a digital equipment tracking system that streamlined operations and reduced check-out/check-in time by 61%.

Affiliations

  • Participant in framework youth volunteer program – Key player in coordinating events with over 6 attendees, focusing on structured, safe play.
  • Affiliated with local YMCA Atlanta - Worked as a volunteer assisting in the administration of physical fitness programs for youth and senior participants.
  • Engaged with standard to launch green-space initiatives that contributed 18 toward improvements in local community parks.
  • Certified through the American Red Cross - Lifeguarding and Water Safety Training CPA, ensuring 4 years of incident-free aquatic activities.
  • Board member of the Columbus-based Community Engagement Coalition - Implemented new recreational policies that increased youth participation by 63%.
  • Active in Denver Public Health and Recreation Taskforce - Helped implement COVID-19-related safety protocols for public sporting events affecting 7 participants.
  • Committee member at system 2015 - Played a key role in event coordination for over 6 professionals in the field.
  • Member of system Fostering Youth Recreation Taskforce - Helped to initiate sports and recreation activities for at-risk children affecting 13 participants.
  • Collaborator with Big Brothers Big Sisters Denver - Organized recreational activities for mentor-mentee pairs, enhancing community relational engagement.
  • Volunteer with the Boys & Girls Clubs of America - Assisted in developing after-school programs aimed at fostering youth development in underserved communities.

Certifications

  • Certified Playground Safety Inspector (CPSI) Chicago 2020
  • Community Recreation Leadership Fellowship Austin 2024
  • Certified Youth Sports Administrator (CYSA) Harbor & Co. 2016
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Therapeutic Recreation Specialist (CTRS) – National Council for Therapeutic Recreation Certification
  • Child and Youth Program Administration Certification Lakeside Partners 2018
  • Child Development Associate (CDA) Credential (Northwind, 2016)
  • Group Fitness Instructor Certification Meridian 2019
  • Salesforce
  • Exercise Science for Community Programs Certification Northwind 2024

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