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Skills

  • Problem resolution
  • Merchandising
  • Customer conflict resolution
  • Customer service-oriented
  • Plexis software
  • Sales proficiency
  • Merchandising expertise
  • MS Office
  • Operational improvement
  • Process and procedure development

Work Experiences

  • Advised
  • Made a proposal
  • Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store 16 times per week.
  • Was in charge of the cash register.
  • Kept an eye on security areas during busy periods.
  • Was in charge of receiving and counting money.
  • Tracked and prioritized work orders to meet daily production requirements.
  • Planned promotional events in-store.
  • Created timely and accurate metric and category reports to assist senior management in making critical decisions.
  • Identified

Summaries

  • Highly responsible, with a keen eye for detail and a conscientious attitude.
  • Motivated Keyholder with a background in retail, fashion merchandising and customer service support.
  • Service-driven
  • Workflow optimization and process improvement are examples of expertise.
  • Versatile
  • Talented trainer, problem-solver, and planner who can handle both routine and complex job functions to help a company succeed.
  • Over 4 years of experience as a collaborative team player.
  • Reports, cash balancing, and security are all given careful consideration.
  • Excellent work history in Retail as Keyholder.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Reduced product shrinkage by 53% through careful management of daily inventory procedures, minimizing operational losses.
  • Orchestrated monthly corporate training workshops focused on sales techniques and customer service, increasing team productivity by 30%.
  • Led a targeted sales initiative during peak seasons which resulted in a foot traffic increase of 70% and subsequent sales lift of 56%.
  • Developed a comprehensive loss prevention system, which decreased shrinkage by 62% over system.
  • Collaborated with team of 16 in the development of process.
  • Designed and launched an onboarding program that decreased ramp-up time for new hires by 34%.
  • Implemented customer feedback systems, enhancing service processes and increasing net promoter score by 73% points.
  • Led bi-weekly meetings with floor staff to identify inefficiencies, reducing customer complaint incidents by 36%.
  • Earned “Employee of the Month” Award in 2019.
  • Provided real-time feedback to the team during shifts, reducing inefficiencies and improving overall customer wait times by 55% minutes.

Affiliations

  • International Society of Performance Improvement (ISPI)
  • Society of Human Resource Management
  • Certified Professional in Learning and Performance (CPLP)
  • American Institute of Retail Training (AIRT)
  • Institute of Leadership & Management (ILM)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association (AMA)
  • International Council of Nurses
  • Women in Retail Leadership Circle
  • Rotary International

Certifications

  • Store Workplace Safety Certification
  • Cisco Certified Network Associate (CCNA)
  • Effective Store Operations Certification from Summit Group
  • Scheduling & Workforce Optimization Certificate
  • Certificate in Retail Safety Management
  • Certified Retail Analytics Expert
  • Workplace Management Professional (WMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Conflict and Negotiation Professional

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