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Skills

  • Superior organization ability
  • Outstanding interpersonal skills
  • Fluent in Portuguese
  • Consistently meets sales goals
  • Operational improvement
  • Process improvement
  • Bilingual in Spanish
  • Accurate money handling
  • Business operations
  • Sales proficiency

Work Experiences

  • Balanced totals and counted cash drawers.
  • Customer returns were accepted and processed by me.
  • Customers were directed to the correct store locations by me.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Calculated the totals of the bills and the tax amounts.
  • Reduced
  • Sold over $13 in merchandise in 18 months.
  • Solved
  • Sought advice.
  • Checked transactions for possible fraud.

Summaries

  • Pragmatic
  • Reliable Keyholder with 6 years of retail sales experience.
  • Dependable
  • Bringing 17 years of retail experience, including method and framework specialty departments, to the table.
  • Ambitious
  • Keyholder with over 15 years of experience in retail and customer service.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Proactive
  • Expert
  • Having an unrivaled commitment to customer service.

Accomplishments

  • Successfully handled workforce scheduling for a team of 14 staff members, resulting in 20% reduction in under-staffing conflicts.
  • Led bi-weekly meetings with floor staff to identify inefficiencies, reducing customer complaint incidents by 36%.
  • Successfully managed and executed daily cash handling, reducing discrepancies by 50% and ensuring more accurate financial reporting.
  • Earned “Employee of the Month” Award in 2019.
  • Developed a comprehensive loss prevention system, which decreased shrinkage by 62% over system.
  • Managed and improved employee timecards, reducing overtime expenses by $213,000 while maintaining sufficient staff coverage.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented customer feedback systems, enhancing service processes and increasing net promoter score by 73% points.
  • Identified and resolved stock-related issues during peak periods, improving on-time restocking rates by 38%.
  • Reduced product shrinkage by 53% through careful management of daily inventory procedures, minimizing operational losses.

Affiliations

  • Freemason
  • American Society of Training and Development (ASTD)
  • Association for Talent Development (ATD)
  • Society of Behavioral Retail Management
  • Society of Human Resource Management
  • Sales & Marketing Executives International (SMEI)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Lions Club
  • International Institute of Retail Management

Certifications

  • Lean Six Sigma Yellow Belt Certification
  • CompTIA Network+
  • Project Management Professional (PMP) Certification
  • Scheduling & Workforce Optimization Certificate
  • Certified Leadership Professional (CLP) from Management and Strategy Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Merchandising Specialist
  • Certified Performance Management Specialist
  • Project Management Professional (PMP)
  • CompTIA A+ Technician

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