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Skills

  • Problem resolution
  • Distribution center management
  • Strategic selling
  • Supervision
  • Team management
  • Business operations
  • Merchandising operations
  • KPI tracking and goal setting
  • Customer service excellence
  • Process and procedure development

Work Experiences

  • Accurately reconciled $12 in daily cash handling.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Worked with store employees to meet established sales objectives and goals, resulting in a 2% increase in overall sales.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Returned change and currency and processed debit and credit card payments with a 10% accuracy rate.
  • Achieved a 38% improvement in customer acquisition.
  • Achieved President's Club for driving record revenue growth of 37% within 6 months in sales revenue for Asana.
  • Accomplished this in 2016.

Summaries

  • Achieved annual sales growth of 63%.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Achieved performance goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved 64% growth in store sales.
  • Achieved growth through effective merchandising and upselling.

Accomplishments

  • Designed and led customer service training, improving response times and reducing resolution efforts by 69% within the team.
  • Led an initiative to optimize floor layout, which resulted in an increase in impulse purchases by 37%.
  • Analyzed customer purchasing behaviors using ServiceNow, applying insights to increase cross-sales by 53%.
  • Monitored competitor trends and adjusted sales tactics, leading to a 21% increase in key product category sales within two years.
  • Improved stock management by reducing out-of-stock occurrences by 49% through proactive inventory control.
  • Efficiently managed daily cash deposits and ensured discrepancy-free reconciliations for amounts exceeding $13.
  • Trained a team of 16 new hires on company sales processes, achieving 7% compliance with store standards within the past year.
  • Exceeded sales targets for three years by 44%, consistently ranking among the top-performing stores.
  • Designed and implemented shift schedules for a team of 15 employees, leading to a 67% improvement in operational efficiency.
  • Communicated fluently in Portuguese, improving customer satisfaction rates by effectively assisting bilingual shoppers.

Affiliations

  • American Marketing Association
  • Association for Consumer Research (ACR)
  • Customer Experience Professionals Association (CXPA)
  • Association for Computing Machinery
  • National Association of Social Workers
  • Lions Club
  • Business Network International (BNI)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Retail Managers' Association

Certifications

  • Retail Shrinkage Control Certification from Cedar Works
  • Certified Advanced Customer Service Strategy Expert
  • Cisco Certified Network Associate (CCNA)
  • Certified Retail Fundamentals (CRF) by Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Shopping Experience Professional (CSEP)
  • Certified Retail Cash Management Expert (CRCME)
  • Certified Point-of-Sale Specialist (CPOS)
  • Apple Certified Associate (ACA)

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