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Skills

  • Customer service
  • Copywriting and editing proficiency
  • Team building
  • Supervision
  • Manuscript project leadership
  • Market expansion and audience growth strategies
  • Word processing
  • Business operations
  • Content publishing management
  • Agile project management in publishing

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 5 calls per one year to help customers with their questions and concerns.
  • Cut down production time by 36%.
  • Adopted across 18 departments.
  • Added 77% to revenue growth.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with the legal team.
  • Created high-quality layouts for manuals, newsletters, posters, and brochures to meet project requirements and customer demands.
  • Achieved 77% higher approval rates for publication.
  • Cut production costs by $4 annually.

Summaries

  • Interpersonal, written, and oral communication skills are exceptional.
  • Achieved 81% growth in readership.
  • Consistently delivered projects on time.
  • Boosted social media engagement for published works by 68%, utilizing strategic approaches to digital marketing and audience outreach.
  • Assisted in curating viral content for Salesforce with over 17 views/downloads in the first week, increasing market recognition.
  • Consistently delivered projects on time and within budget by improving project timeline management, achieving 53% improvement in overall client satisfaction.
  • Achieved multiple award-winning publications.
  • Achieved a 17% reduction in time-to-publish.
  • Collaborated with 11 contributors.
  • Achieved 68% growth in audience engagement and readership by leading strategic content development initiatives with internal teams.

Accomplishments

  • Initiated partnerships with key suppliers to ensure sustainable and cost-effective printing practices, saving the company $3 annually.
  • Successfully initiated market entry into the Pacific Northwest, increasing brand awareness and content distribution by 50%.
  • Led the editorial team in producing 10 new publications in 2022, exceeding annual productivity goals by 33%.
  • Managed metadata optimization for 15 titles, ensuring discoverability in digital marketplaces and improving search rankings by 61%.
  • Orchestrated successful foreign rights bidding, securing deals worth over $16 in revenue, and expanding international market share.
  • Reduced cost per publication by $7 by identifying efficiencies in vendor contracts and print order optimizations.
  • Formulated editorial policies and guidelines to maintain high publication standards, resulting in a 30% reduction in post-publication corrections.
  • Created and managed content localization strategies for international distribution, increasing content reach by 27% in the Southeast.
  • Improved customer satisfaction scores by 83% by refining editorial standards and communication channels.
  • Led negotiations with international distributors, enabling greater content reach and generating $4 in licensing and export revenue.

Affiliations

  • American Society of Journalists and Authors (ASJA)
  • Society for Editors and Proofreaders (SfEP)
  • Freemason
  • Publishing Law Network
  • Digital Book World (DBW)
  • Book Manufacturers’ Institute (BMI)
  • Project Management Institute (PMI) - Publishing Projects Division
  • American Marketing Association (AMA)
  • Rotary International
  • National Writers Union (NWU)

Certifications

  • Content Strategy for Professionals Specialization (Coursera) - 2016
  • Certified SEO Specialist (SEO Certification by Moz) - 2018
  • Certified Digital Publisher (CDP) by The Digital Publishing Institute - 2021
  • First Aid/CPR Certified
  • Amazon Web Services (AWS) Certified Cloud Practitioner for Publishing Integration - 2016
  • Certified Copyright Manager (CCM) from The Center for Continuing Education - 2022
  • Digital Asset Management (DAM) Certification from Henry Stewart Conferences - 2023
  • CompTIA Security+
  • Certified Digital Publishing Professional (CDPP) - 2022
  • Editorial Management Certification from Publishing Training Centre - 2019

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