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Skills

  • Strategic planning
  • Business development strategies
  • Solution selling
  • Trained in consumer marketing
  • Extensive personal network
  • Client segmentation for targeted sales
  • B to B sales
  • Key account churn reduction
  • Customer relationship management (CRM) tools
  • Sales presentations

Work Experiences

  • Achieved an industry-leading category by applying strategic process industry knowledge and leadership skills.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Increased the team's revenue by over $18 in sales.
  • Developed and implemented new online marketing strategies that resulted in a 15% increase in sales.
  • Implemented new inventory management procedures that reduced product theft by 9% in two years.
  • Hired, supervised, and coached 11 employees on sales strategies to maximize performance.
  • Met sales and service targets of $15 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Averaged 2 sales calls closed each quarter.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.

Summaries

  • Achieved a 45% retention rate.
  • Over a 6-year career, I've built a strong track record as a performance-oriented sales leader.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Achieved industry recognition and awards.
  • Achieved a consistent 47% increase in repeat business annually.
  • Coached team members to hit KPIs ahead of schedule.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Aligned efforts across departments for success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with team of 9 in the development of method.
  • Implemented feedback loops with clients, driving product improvements and boosting NPS (Net Promoter Score) by 67% points.
  • Mentored 15 new hires, enhancing team efficiency and reducing onboarding duration by 77%.
  • Introduced new analytics tools that enhanced forecasting accuracy by 73%.
  • Documented and resolved process which led to system.
  • Led customer workshops with marketing to enhance adoption, contributing to a 27% increase in feature use for high-priority accounts.
  • Designed upsell strategies that resulted in the expansion of product use, cultivating 49% incremental revenue in system.
  • Established a monthly check-in process, reducing customer churn by 21% in the past year.
  • Successfully managed 11 accounts, consistently exceeding renewal and upsell targets by 52%.
  • Presented cross-sell and upsell opportunities to clients, resulting in increased product usage and an average customer lifetime value increase of 67%.

Affiliations

  • Society of Women Engineers
  • Sales Management Association (SMA)
  • Project Management Institute
  • Salesforce Certified Professional Six Sigma
  • Rotary International
  • Account Management Institute (AMI)
  • National Association of Sales Professionals (NASP)
  • Lions Club
  • Toastmasters
  • Online Learning Initiative (OLI) - Business Development & Sales Program

Certifications

  • Project Management Professional (PMP)
  • ITIL Foundation Certification (IT Service Management)
  • HubSpot CMS for Account Managers Certification
  • CompTIA A+ Technician
  • Advanced Google Analytics Certification
  • Google Digital Marketing & E-Commerce Professional Certificate
  • LinkedIn Learning Certificate in Sales Management
  • Customer Success Leadership Certification – program
  • Apple Certified Associate (ACA)
  • Salesforce

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