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Skills

  • Staff motivator
  • Human Resources Management (HRM)
  • Strong problem solver
  • Operational improvement
  • Relationship/team building
  • Budgets
  • Meeting planning
  • Group reservations management
  • Reservation coordination
  • Business operations

Work Experiences

  • Was in charge of managing and reviewing filing and office systems.
  • Made sure that personal and professional documents were filed properly.
  • Planned meetings and attended them, as well as compiling all related documents and reports.
  • Chose and placed orders for event décor and materials.
  • Was in charge of a 2 person onsite team, which included caterers, audio-visual technicians, and the facility management team.
  • Was in charge of 16 household employees, contractors, and vendors.
  • Kept track of household expenses and set aside money for necessities like groceries and utility bills.
  • Drove kids to and from school, activities, and doctor's appointments.
  • Achieved a 98% approval rating from attendees.
  • Reports, executive summaries, and newsletters were all written by me.

Summaries

  • Advanced computer skills and a strong research ability are two of his strengths.
  • Successful in forming strong bonds with customers and achieving high levels of customer satisfaction.
  • With excellent communication skills, he is extremely personable.
  • Professional with a background in journalism and the ability to make seamless transitions even in high-pressure situations.
  • Event Host who is efficient, accurate, and detail-oriented and has an innate desire to provide exceptional service.
  • Event Host has demonstrated individual leadership and success in data entry, management, and administrative support while contributing to team projects.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Recent graduate with a degree in procedure.
  • By effectively coordinating schedules, planning events, running errands, and handling childcare and household tasks, an experienced Personal Assistant has been successful in minimizing hassles and alleviating client concerns.
  • In a fast-paced work environment, he is extremely effective.

Accomplishments

  • Successfully managed event logistics for a global conference with 6 attendees from 7 countries.
  • Delivered exceptional customer service during the event, earning consistently high survey ratings (e.g. 5 out of 5).
  • Waste Management: Effectively decreased food waste by 20% and reduced annual food waste costs by $20,000.
  • Spearheaded event promotion campaigns across Microsoft Excel, reaching over 2 individuals and boosting attendance by 44%.
  • Resolved on-site guest complaints through conflict resolution methods, ensuring a smooth event experience and positive feedback.
  • Customer Service: Managed high turn-over rate while maintaining quality service.
  • Client Relations:: procedure process
  • Created detailed budgets for large-scale events, tracking expenses and achieving average savings of 35%.
  • Achieved sponsor satisfaction rates of 72% by ensuring timely delivery of all contractual obligations.
  • Banquets:: Managed food delivery for 200+ guests for special events

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI) – Client Retention Strategy Team
  • Lions Club
  • National Federation of Business and Professional Women's Clubs (NFBPWC) – Event Sponsorship Coordinator
  • Convention Industry Council – Ambassador for the Certified Meeting Professional (CMP) Program
  • National Speakers Association (NSA) – Event Host Chapter Leader
  • Event Management Body of Knowledge (EMBOK) – Advisory Member
  • Exhibition and Event Association of Australasia (EEAA) – Partner Onboarding Committee
  • Society for Experiential Graphic Design (SEGD) – Event Design Co-chair
  • Project Management Institute
  • Society of Human Resource Management

Certifications

  • Master Wedding Planning Certification – system
  • Food Protection Manager Certification – National Restaurant Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Event Crisis Management – procedure
  • Certified Trade Show Marketer (CTSM) - Exhibitor Media Group
  • Salesforce Certified Administrator - Salesforce
  • Project Management Professional (PMP)
  • CPR
  • Certified Event Planning Specialist – system
  • Advanced Customer Experience Design – category

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