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Skills

  • Cross-departmental collaboration
  • Strategic initiatives
  • Relationship building and management
  • Computer literate
  • Revenue generation
  • Merchandising
  • MS Office
  • Customer interactions
  • POS systems knowledge
  • Budgets

Work Experiences

  • Held each member of my team accountable for meeting brand and performance objectives.
  • Maintained a friendly and professional demeanor when dealing with customers.
  • Hired, trained, and mentored 17 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Met deadlines by proactively managing individual and team tasks and implementing method processes.
  • Reviewed more than 7 financial statements per one year.
  • Processed shipments and kept stock shelves in order.
  • Made a proposal
  • Was in charge of all day-to-day operations at 13 store locations.
  • Established
  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.

Summaries

  • Interpersonal skills are exceptional.
  • Expert
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Dedicated Department Specialist with over 2 years of experience working for businesses in the Retail market.
  • Innovative
  • Focused on customer service
  • Reliable and conscientious worker who excels at assigning, supervising, and evaluating work.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Articulate
  • Ambitious

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented monthly KPI tracking processes, significantly improving the team's alignment with organizational goals by 72%.
  • Delivered customized client retention strategies, achieving 81% growth in returning customer engagements over 2017 months.
  • Improved internal communications by creating standardized reporting templates, reducing reporting time by 47% through automation.
  • Actively identified and implemented operational improvements, contributing to a 73% increase in department productivity.
  • Coordinated cross-functional department meetings to address process inefficiencies, achieving a 40% faster turnaround time for project completion.
  • Accelerated cross-functional team initiatives by identifying process inefficiencies, reducing project timelines by 69%.
  • Developed long-range department budget planning strategies, increasing financial efficiency by 69% over 2021 months.
  • Led the software testing for a department-wide system upgrade, ensuring 83% functionality across critical processes post-implementation.
  • Enhanced team collaboration through the development of shared knowledge resources, reducing task duplication efforts by 48%.

Affiliations

  • American Medical Informatics Association
  • Society of Women Engineers
  • Association for Computing Machinery
  • Association of Change Management Professionals
  • National Association for Business Executives
  • Technology Business Management Council
  • Jaycees
  • International Facility Management Association (Operations Division)
  • Corporate Executive Board (CEB) Operations Leadership Council
  • International Project Management Association

Certifications

  • Oracle Cloud Infrastructure Architect Professional Certification (OCI)
  • Certified in the Governance of Enterprise IT (CGEIT) by ISACA
  • Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis (IIBA)
  • Oracle Certified Professional (OCP) in Supply Chain Management
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Supply Management Certified Professional (SMCP), recognized by Next Level Purchasing
  • Certified Change Management Professional (CCMP), granted by the Association of Change Management Professionals (ACMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Operations Manager (COM), accredited by the Global Academy of Finance and Management (GAFM)

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